Associate Solutions Engineer

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it one time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Tennr is based in New York City and is backed by top-tier firms including Andreesen Horowitz, Lightspeed Venture Partners, IVP, ICONIQ and Google Ventures.

Role Description

The Associate Solutions Engineer plays a crucial supporting role in the customer's evaluation of Tennr, helping to ensure a smooth integration and transformative experience. You'll collaborate closely with the sales team and senior solutions engineers, assisting with evaluation plans, building proof of concepts, and guiding customers from initial discovery to proposal. This role is perfect for someone with a foundational technical understanding who is eager to learn and grow in a customer-focused, cross-functional environment. You’ll help maintain our demo environments working with product, product marketing, and sales to build in new functionality tying them to outcomes and user stories. You'll help communicate how Tennr can achieve key business outcomes for our prospects.

Key Responsibilities

• Support the sales cycle from qualifying opportunities through proposal stages.

• Assist in assessing current state workflows and identifying key business objectives through discovery calls and workshops.

• Help develop evaluation plans and contribute to building opportunity and account strategies.

• Work with the sales team to map Tennr solutions to business outcomes and build the business case, helping customers understand "why Tennr."

• Support the sales team and prospects during technical evaluations by providing foundational knowledge and guidance on Tennr’s platform.

• Contribute to building, customizing, and delivering proof of concepts to effectively communicate the value of Tennr’s solutions.

• Learn to understand prospect workflows, identify inefficiencies, and help demonstrate how Tennr’s technology can optimize these processes.

• Collaborate with sales, product, and engineering teams to ensure alignment in delivering tailored solutions that meet client needs.

• Provide technical assistance throughout the sales cycle, helping prospects envision successful implementations of Tennr’s platform.

• Maintain up-to-date knowledge of Tennr’s product capabilities and industry trends.

• Occasional travel (up to 10%) to customer sites and conferences may be required.

• Maintain the demo environments and add new features and functionality.

Qualifications

• 1-2 years of experience in a technical support, sales support, or entry-level sales engineering role, preferably within the SaaS industry.

• A foundational understanding of sales methodologies (e.g., MEDDPICC, Challenger Sale) is a plus.

• Excellent communication and interpersonal skills, with a willingness to learn how to build rapport and trust with prospects and internal teams.

• Developing technical background with the ability to understand and explain technical concepts.

• Eagerness to learn how to create and deliver compelling product demonstrations.

• Experience in a startup or fast-paced tech environment is a plus.

• A team player who thrives in collaborative environments and values diverse perspectives.

• Familiarity with cloud/hybrid environment networking and infrastructure is a plus.

• Experience with American healthcare tech is a plus.

• Understanding of basic API concepts is a plus

Why Tennr?

• Drive Impact: Be a critical part of helping us build an exceptional team as we transform healthcare

• Develop Operational Expertise: Learn the inner workings of a fast-paced recruiting engine and grow with the function

• Innovate with Purpose: Join a high-caliber team leveraging AI to solve real-world problems in healthcare

• Be Rewarded: Receive a competitive compensation package, including equity, top-tier benefits, and 401(k) match

• Collaborate & Connect: Thrive in our vibrant Chelsea office (4 days/week onsite preferred)

Benefits

• New, spacious Chelsea office

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave