Manager, Care Services

Our client, a mission-driven nonprofit organization focused on supporting individuals with ALS, is seeking a Manager, Care Services based in Baltimore, MD, and surrounding counties. This is a remote role with significant travel throughout the Baltimore metropolitan area. The Care Services Manager will play a critical role in ensuring high-quality, consistent care and support services are available to individuals with ALS and their families.

Responsibilities

• Conduct care consultations and needs assessments for individuals living with ALS, their caregivers, and families, particularly in complex situations.
• Manage a portfolio of clients to ensure their needs are met through available programs and services.
• Provide information on services, programs, and resources, including oversight of specific program areas.
• Coordinate referrals to healthcare providers and community-based organizations.
• Evaluate and support community-based support groups to meet the needs of the ALS population.
• Collaborate with internal leadership to plan and evaluate program effectiveness.
• Maintain regular engagement with individuals with ALS and/or their caregivers (at least quarterly).
• Accurately document all interactions with clients, caregivers, and healthcare professionals.
• Deliver public and professional education regarding ALS, care options, and available resources.
• Serve as a liaison with multidisciplinary ALS clinic teams and maintain strong relationships with clinical partners.
• Participate in relevant workshops, conferences, and continuing education opportunities.
• Provide mentorship and support to newly onboarded team members.

• Bachelor’s degree in social work, case management, health administration, allied/public health, nursing, or a closely related field (or equivalent professional experience).
• At least 4 years of relevant experience, or an equivalent combination of education and training.
• Strong skills in critical thinking, problem-solving, program planning, performance monitoring, and organizational management.
• Familiarity with ALS or other progressive neurodegenerative diseases is beneficial.
• Working knowledge of Medicare, Medicaid, patient assessment, care planning, and case management is preferred.

• Annual salary range: $50,649 – $79,346, based on location, experience, and related factors.
• Potential for merit-based increases tied to individual performance.
• Comprehensive benefits package including:
• Medical coverage
• 401(k) plan with employer match
• Short-term and long-term disability insurance
• Basic life insurance
• Wellness resources
• Paid time off and holidays

Candidates must be based in or near Baltimore, MD, and be able to travel extensively within the region. COVID-19 vaccination may be required for participation in certain events or interactions, subject to applicable laws and exceptions.

This organization is an equal opportunity employer and strongly encourages individuals from all backgrounds to apply.