Sample Specialist

TOMS is in business to improve lives. When you wear or work with TOMS, you help support children’s education, health and well-being, giving kids everywhere the gift of better tomorrows.

About the Role:

We are looking for an experienced and solutions-oriented Sample Specialist to lead the planning, execution, and continuous improvement of our product sample operations. This role is responsible for overseeing all aspects of the sample lifecycle — from intake and organization to readiness for content production and final reconciliation. You will build and manage scalable systems, collaborate cross-functionally with Merchandising, Operations, and Creative teams, and play a key role in enabling efficient content production workflows.

The ideal candidate has excellent organizational instincts, thrives in a fast-paced creative environment, and brings a proactive, process-minded approach to cross-functional logistics and sample readiness.

The Impact You'll Make:

Sample Operations Leadership

• Own and lead the end-to-end sample workflow across PDP and editorial creative content, including system design, intake processes, shoot readiness, and timeline management.

• Define intake processes, inventory systems, and handoff protocols for shoots and partners

• Set and maintain timelines for sample readiness in collaboration with production and merchandising calendars

• Anticipate seasonal sample needs and proactively communicate resource constraints or gaps

• Partner with leadership on capacity planning, process design, and resource requirements across sample operations

• Regularly audit and report on sample movement, losses, delays, and other operational needs.

Cross-Functional & Partner Collaboration

• Act as the main point of contact between Creative, Merchandising, and Operations teams

• Partner with Wholesale and EMEA teams to align on sample content priorities and feasibility

• Coordinate delivery timelines and production readiness in line with campaign schedules and product availability

• Contribute sample-related milestones to the production calendar in partnership with Creative Services leadership

• Lead communications and meetings related to sample readiness and production schedules

• Align with stakeholders on product availability, priorities, and project timelines

• Proactively communicate status, constraints, and risks to minimize downstream production impacts

Process Optimization

• Identify, implement, and maintain sample tracking systems or tools that increase efficiency and visibility across sample workflows (e.g., Airtable, Google Sheets, inventory platforms)

• Evaluate and improve workflows, tools, and tracking systems to drive efficiency

• Develop internal documentation and guidelines for best practices in sample handling and tracking

• Collaborate with Creative Services leadership to align sample ops with broader production systems

Intern & Temporary Staff Oversight

• Manage interns or temporary sample support staff during periods of high volume

• Lead onboarding, assign daily priorities, and ensure execution meets quality standards

• Provide guidance and submit feedback to leadership on performance and staffing needs

• Studio Management & Support

• Maintain an organized, clean, and functional studio space to support daily creative operations

• Implement systems for workspace upkeep, product zones, and supply management

• Reset and prepare physical space for incoming production activity

• Lead seasonal inventory cleanouts, sample returns, or archiving

• Support creative team requests related to product shipping, tracking, or special project needs

• Jump in to assist on cross-functional priorities or evolving production needs as they arise

What You Bring:

• 2-3 years of experience working in Sample Coordination in a fast-paced environment

• Proactive, detail-oriented, and comfortable juggling multiple projects

• A team player with a no-task-too-small attitude and a love for logistics and problem-solving

• Experience with tools like Sharepoint, Airtable, Asana, Bynder or similar

• Ability to work cross-functionally and communicate with a wide range of stakeholders

• Familiarity with production timelines, content creation, and creative workflows

• A genuine enthusiasm for TOMS' mission and a commitment to making kindness in business the norm

What We Give:

• This is a Direct Hire role with a target annual salary range of $70,000 - 75,000 ($33.66 - $36.06/hr) depending on experience, plus an annual bonus based on the company's performance

• Hybrid work environment - come into our Culver City, CA office 2-3 days a week to meet with your team (bring your pup too!)

• A $600 stipend when you join to furnish your home office how you like, plus $100 annually to refresh your supplies and gear

• Medical, dental, and vision insurance; 401K with company matching

• A generous PTO policy plus 12 paid annual holidays and one floating holiday

• 4 free pairs of shoes per year (yes, free!)

• Employee Discount on all of our products, plus discounts on partnering businesses

• Wellness Program offering resources for your mental health, physical well-being, personal finance, nutrition, etc.

• DEI educational opportunities, including company-wide days of learning

• Opportunities to volunteer with Giving Partners and Community Organizations

Don't meet every single requirement? We still encourage you to apply! Studies show that women, non-binary applicants, and people of color are less likely to apply for jobs unless they meet every single qualification. However, at TOMS, our diverse backgrounds, perspectives, identities, and talents help us thrive.

TOMS is a proud B Corporation and a member of the Fair Labor Association. We're committed to transparent and equitable compensation, benefits, and opportunities.

EEO Statement: TOMS is an equal opportunity employer, committed to intentional anti-racism in all areas of our organization and will consider qualified applicants with criminal histories in accordance with the L.A. Fair Chance Initiative Ordinance.