Loan Services Manager

Overview

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

The Loan Services Manager oversees all operational aspects of the bank’s commercial and consumer loan portfolios. This role reports to the COO ensuring accurate loan processing, documentation, servicing, and compliance, while leading a high-performing team and supporting risk management and growth objectives.

Salary: Negiotable depending on experience. 

Responsibilities

• Supervise the preparation, processing, and review of loan documentation; ensure timely and accurate booking into core systems.
• Oversee servicing functions including payments, payoffs, escrow, renewals, and modifications.
• Ensure compliance with federal and state regulations (e.g., TRID, RESPA, HMDA, ECOA, CRA, UCC).
• Manage lien perfection, insurance tracking, file maintenance, and exception handling.
• Lead, train, and support loan operations staff; maintain staffing schedules and cross-training plans.
• Maintain and optimize loan systems (LOS, core, document management); liaise with IT and vendors as needed.
• Ensure data integrity and produce loan operations reports (daily, weekly, monthly).
• Reconcile loan-related general ledger accounts and support finance/credit teams with reporting and data needs.
• Partner with compliance, underwriting, finance, and sales to ensure smooth loan lifecycle management.
• Drive process improvements, support new product implementations, and resolve escalated issues.
• Stay current on industry trends and regulatory updates.

Qualifications

• Bachelor’s degree in finance, business administration, or related field.
• 5–7 years of experience in lending or financial services, with a minimum of 3 years in a leadership role.
• Strong knowledge of consumer, commercial, and/or mortgage lending products and regulations.
• Demonstrated team leadership and staff development experience.
• Excellent organizational, analytical, and communication skills.
• Proficient in loan servicing platforms; including core and loan origination and serving systems.
• Skilled in Microsoft Office Suite.

Why Join Us: 

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match** 
• Up to 20 hours of paid vacation after 3 months
• Full-Time:
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more! 

Equal Opportunity Employer/Veterans/Disabled 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.