Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Service Desk Technician image - Rise Careers
Job details

Service Desk Technician

Description

Tyto Athene is searching for a Service Desk Technician under the leadership of the IT Support Supervisor. The candidate will be responsible for providing helpdesk support to the Army at the Pentagon.

 

The candidate will provide end user support services for VIPs and staff to ensure secure and continuous operations of various business applications. Must have good communication skills and patience. This will include on-site and remote support services. The IT Support service team receives calls on standard Microsoft office automation tools, hardware, software, and network problems, to include but not limited to access & security problems, remote access issues, on-line related training issues, and problems with business applications. The candidate will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & hardware license management and asset disposal.

 

The IT Support Service team serves as a direct liaison between ASA (FM&C) end users and DISA Joint Service Provider (JSP) helpdesk and the Army Helpdesk.  

 

Responsibilities:

  • Respond to and track user inquiries about system operation and application usage.
  • Address software and hardware problems
  • Diagnose and resolve computer related problems
  • Answer questions about/handle problems relating to software to include, but not limited to, the Microsoft Office 365 Suite, Antivirus products, web browsers, Adobe, etc.
  • Prepare and install new hardware, i.e. PC's, printers and other peripherals
  • Receive and log customer calls via telephone, self-service tickets, walk-in and e-mail
  • Perform remote analysis of reported problems and take actions as appropriate
  • Initiate, follow-up and track warranty actions
  • Be the first line of defense for security issues
  • Log all requests into the Army Enterprise Service Management Platform (AESMP) which uses ServiceNow - ITSM.
  • Escalate problems to other support personnel when a problem is not easily identified and/or corrected in a timely manner
  • Follow up with customers to ensure issues have been resolved

Qualifications

Required:

  • Associate degree or higher in Computer Science or IT related field, or trade school
  • 1-2 years industry experience, support center or helpdesk
  • Security+ Certification desired or 6 months to obtain
  • Microsoft certification desired but not required
  • Working knowledge of networks and server/pc architecture

Clearance:

  • Must have an interim secret clearance, or secret clearance to start

About Tyto Athene

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

 

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Average salary estimate

$55000 / YEARLY (est.)
min
max
$45000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Experienced Senior Cloud Architect wanted by Tyto Athene to design enterprise-scale cloud solutions supporting critical defense operations in Doral, Florida.

Photo of the Rise User

Support critical lab IT systems and test environments as a Systems Administrator (Lab) at Tyto Athene, serving U.S. Southern Command.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Casual Dress Code
Startup Mindset
Emails over Meetings
Collaboration over Competition
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Mixe-Ability Accomodations
Performance Bonus
Fully Distributed
Family Medical Leave
Child Care stipend
Onsite Child Care
Vision Insurance
Dental Insurance
Life insurance
Disability Insurance

Lead Nordstrom's Security Platform Engineering team in Seattle to innovate, manage, and secure enterprise security platforms within a hybrid work model.

MUFG is seeking a skilled Threat Hunting Associate Vice President to lead proactive threat detection and enhance cybersecurity posture in a hybrid work environment.

Posted 21 hours ago

Experienced Integration Engineer needed to develop API and integration solutions for a fast-growing federal contracting firm emphasizing innovative, secure cloud-based platforms.

Photo of the Rise User
Posted 8 hours ago
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition

SpaceX is looking for a dedicated IT Windows System Administrator to maintain and enhance their Windows infrastructure in support of pioneering space exploration.

Posted 5 days ago

Experienced Senior Security Engineer needed to strengthen Vanilla's security infrastructure and lead compliance and vulnerability management efforts remotely.

Photo of the Rise User
Dental Insurance
Vision Insurance
Paid Holidays

Advance your career at Cyberhaven by delivering expert analysis and incident response to protect critical data from insider threats using next-generation AI-driven security tools.

Photo of the Rise User
Posted 13 days ago

Seeking a ServiceNow ITOM CMDB expert to join TCS on a W2 contract basis to enhance and maintain CMDB and Discovery functionalities remotely.

Posted 5 days ago

GovCIO is hiring an LMS Systems Administrator to oversee and maintain their learning management system in an on-site position in Columbia, MD.

Wyetech Hybrid Annapolis Junction, Maryland
Posted 2 days ago

Experienced Exploitation Analyst needed to support federal contracts, requiring TS/SCI clearance and extensive IT and cybersecurity expertise at Wyetech.

Photo of the Rise User
Posted 8 days ago

Experienced Systems Operations Engineer needed at Encoura to manage critical IT systems, support security operations, and collaborate across teams in a fully remote role.

Photo of the Rise User
Posted 14 days ago

Ivanti is seeking an Associate Site Reliability Engineer experienced with cloud SaaS environments to help elevate the reliability and automation of their Ivanti Cloud services.

Photo of the Rise User

Strategically lead and innovate IT operations for McKesson’s distribution centers as the Sr. Director Hardware Projects and DC Incident Support.

Photo of the Rise User
Bankwell Hybrid New Canaan, Connecticut, United States
Posted yesterday

Lead Bankwell’s technology vision and operations as Chief Information Officer to drive innovation and strategic growth in a community banking environment.

When you join the Tyto Team, you join a team of talented individuals that work together to offer the best outcomes for our clients. Employees at every level are valued and given the resources to continuously achieve excellence. We are always looki...

95 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 22, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!