Associate Director of Admissions Operations

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Closing Date:

07/17/2025

Type of Position:

Recruitment and AdmissionsNo

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Graduate Admissions & Enrollment Management

Summary of Job Duties:

The Associate Director of Admissions Operations manages the day-to-day operations of the Office of Graduate and International Admissions. Working under the direction of the Director of Admissions, the Associate Director (AD) uses and maintains the Customer Relationship Management (CRM) system, oversees the processing of graduate and international admissions applications, documents, and associated procedures. This position manages staff, including hiring, training, coaching, disciplining, evaluating, and terminating staff. The AD will facilitate the development of program-specific admissions processes in the CRM and will work closely with college programs and departments to manage training and supervision of workflow procedures and processes. This position serves as an information base for University faculty and administrators regarding graduate and international admission and ensures a strong customer service focus within the department.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution of higher education

• At least two years of experience in an admissions-related position

• Experience directing team(s), facilitating training, and delegating the work of others

Preferred Qualifications:

• Master's degree from an accredited institution of higher education

• Experience working in and utilizing Customer Relationship Management (CRM) software, particularly Slate and Student Information Systems

• Experience using data to drive continuous improvement and efficiencies

Knowledge, Skills & Abilities:

• Knowledge of current technologies and issues concerning admission and enrollment management in higher education

• Knowledge of international educational systems and structures

• Knowledge of US visa laws, rules, and regulations

• Personnel leadership, management and training, and coordination of people and resources

• Skill in using logic and reasoning to build reports and analyze data

• Ability to effectively communicate technical concepts to a variety of audiences both verbally and in writing

• Ability to improve efficiency in business processes and system workflows

• Ability to exercise sound judgment in making critical decisions

• Ability to work with others and collaborate across various college or university departments

Additional Information:

$68,000Cover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusMelissa Erwin, Assistant Dean for Finance & Administration; mpalmat@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Repetitive Motion

Frequent Physical Activity:

Hearing, Talking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes