Business Analyst - job 1 of 2

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U-Haul Risk Management is seeking an enthusiastic, detail-oriented individual with strong technical and effective communication skills for a full-time Analyst position on our Business Analyst Team. This is an exciting and challenging opportunity in which you will have a direct impact on the company and our customers, where you can expand your skills and grow within the company.

You will be responsible for providing reporting and trend analysis for customer claims, worker’s compensation injuries, safety concerns, natural disasters, and other topics as needed. Analysis of these incidents comes from data, but often also involves review and research into the incident details. You should be self-motivated with the ability to work independently as well as collaborate with a team to research and resolve problems. This position is best suited for a team player who inspires trust, contributes to team success, and leads by example to go the extra mile. 

Responsibilities:

• Conduct data analysis regarding customer claims and potential claims to help reduce customer and company risk. Gather, research, and analyze claim details to identify trends in various programs within Risk Management and U-Haul. Clearly present findings and recommendations to business and non-technical stakeholders.

• Design and generate clear and effective reports and dashboards to measure, monitor, and alert the business to unforeseen shifts in performance and risk within various business units.

• Track projects and perform rigorous quality control testing on data. Collaborate with a team of Analysts to successfully deliver quality analytics projects on time

• On-call Disaster Analyst: responding to a Disaster Recovery requires several hours of Analyst effort. These incidents may happen at any time, so for one week every four or five weeks (rotating cycle), the Analyst is on call 24/7 to provide this support as incidents occur. Disaster tasks to be completed after hours may be done remotely.

• Assess incidents reported to Risk Management and disseminate them to the appropriate departments from 6am to 9am approximately one or two days per month. This dissemination can be done from a mobile device outside of the normal business hours.

Skills, Requirements & Qualifications:

• 3 + years of professional experience in a data analysis or related role is preferred.
• Fluency in Excel is required. Fluency in SQL is highly preferred, but fluency in other programming languages may be considered.
• After hours on-call availability is required.
• U-Haul experience with knowledge of field operations is preferred.
• Experience in or knowledge of Azure Databricks and visualization tools such as Power BI or Tableau is preferred.
• Degree in Business, or a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics, or Economics is preferred.
• Knowledge in specialty areas including Environmental Health and Safety (EHS), insurance claim handling, and/or Worker’s Compensation is preferred.
• Excellent written and oral communication skills. Can interact with non-analytical audiences to influence decision-making. Successful in quickly developing rapport and trust with individuals and teams.
• Strong business acumen and ability to identify and communicate trends and insights.
• Handles sensitive/confidential information and data with a high degree of discretion.
• Strong adaptability (can go from working alone and focusing on one research intensive project, to handling a quick-paced Disaster Recovery with multiple individuals, and back again).
• Ability to act and respond under pressure and with quality results and professionalism.
• Strong organizational, project management, and problem-solving skills.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.