Storage Affiliate Agent - Part Time Remote

U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls from Customers calling specific U-Haul Storage Affiliate locations across the U.S. and Canada. Storage Affiliate Agents work within defined guidelines, including following a script and advisories, to meet Customer needs while facilitating a seamless and efficient Customer journey and experience.

Compensation: 

$17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). 

Job Requirements: ​ 

Initial Education/Training: 

Our paid, dynamic three-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week. 

Minimum Experience: 

• One year Customer Service or Sales experience in a retail setting/environment.  

• Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen.  

• Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications.  

• Completion of a job-related assessment is required for consideration. 

Work From Home Requirements: 

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.  

• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.  

• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. 

Technical Requirements: 

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. 

Computer Specifications

• Operating System: Windows 11 

• RAM: 16GB minimum (32GB recommended) 

• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) 

• Storage: SSD with at least 5GB free space 

Additional Hardware

• Webcam (external or built-in) 

• USB headset (wired) 

Internet Speeds

• Ping: under 100  

• Download: 50MB minimum (100MB recommended) 

• Upload: 5MB minimum (10MB recommended) 

Physical Demands: 

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. 

Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.