Endpoint Management Engineer (Desktop/MDM/VDI/OS)

Overview

Are you passionate about revolutionizing technical and healthcare education? Do you seek a vibrant, forward-thinking setting where your impact is valued? If so, we welcome YOU to join our team as the Client Technology Engineer! Make a difference in technical education and healthcare with us!

As a Client Technology Engineer, you will lead the design, development, and maintenance of cutting-edge enterprise end-user technology solutions that elevate business productivity and operational effectiveness in alignment with organizational needs. Your direct involvement in comprehensive projects such as patch management, endpoint security, imaging, scripting, and software deployment will play a pivotal role in enhancing the client technology landscape.

What We Offer:

• Salary: Competitive range of $95,000 - $105,000 per year.  This range reflects the budgeted compensation for this role.  The final offer will depend on experience, skills, and location.
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

Design and Deploy Client Endpoint Solutions

• Design: Architect and implement client endpoint solutions including laptops, desktops, mobile devices, virtual desktops (VDI), and related peripheral hardware.
• Deploy: Manage and configure operating systems (Windows/macOS), device images, drivers, and software packages. Support endpoint management platforms (e.g., Microsoft Endpoint Manager/Intune, SCCM, JAMF).
• Security: Implement and support device security standards, patch management, encryption, and antivirus tools. Partner with IT security to ensure compliance with security and data protection policies.

Maintain and Optimize End-User Computing Environment

• Stability and Reliability: Ensure a stable, reliable, and scalable global end-user computing environment with strong performance, maintainability, and recoverability.
• Troubleshooting: Address complex technical challenges, troubleshoot issues, and provide solutions that ensure timely resolution in adherence to established Service Level Agreements (SLAs).
• Documentation: Maintain documentation for incidents and problems while implementing preventative measures to minimize recurrence. Develop and maintain automation scripts for device provisioning, software deployment, and configuration (e.g., PowerShell).

Continuous Improvement and Collaboration

• Evaluation and Improvement: Continuously evaluate and improve client technology infrastructure to enhance user experience, performance, and reliability.
• Collaboration: Collaborate with procurement and asset management teams to define hardware standards, manage device lifecycle, inventory, and license tracking.
• Knowledge Sharing: Document procedures, technical standards, and knowledge base articles for support teams and end users. Stay informed on emerging technologies, evaluate their relevance, and incorporate new solutions to enhance user experience, streamline operations, and improve organizational effectiveness.

Qualifications

• High School Diploma/GED and a minimum of nine (7) years of experience in client technology or endpoint engineering roles - or - Bachelor’s degree in Computer Science, Information Technology, or related field and five (3) years of experience in client technology or endpoint engineering roles (required)
• Proficiency with Microsoft 365, Windows 11, and macOS platforms
• Experience with client management tools (e.g., Intune, SCCM, JAMF, Autopilot)

SKILLS

Technical Expertise and Proficiency

• Advanced Knowledge: Imaging, patch management, endpoint management/protection, scripting/automation, and software packaging technologies and processes.
• Operating Systems: In-depth understanding of Windows and Mac operating systems.
• Scripting and Automation: Strong scripting skills in PowerShell or other automation tools.
• Endpoint Management Tools: Strong knowledge of SCCM, Intune, and JAMF.
• Virtualization Platforms: Strong knowledge of Citrix, VMWare, and other virtualization platforms.

Troubleshooting and Support

• Advanced Troubleshooting: Advanced level troubleshooting skills, including Tier 3 support and root cause analysis of the desktop environment.
• Technical Knowledge: Working knowledge of Active Directory, Entra, Microsoft Server platforms, and networking technology and concepts.
• ITIL Practices: Working knowledge of ITIL practices and service desk environments.
• Identity and Access Management: Familiarity with concepts like Azure AD, SSO, and MFA.

Communication and Collaboration

• Communication Skills: Excellent written and verbal communication skills, ability to provide technical consultations and presentations as needed.
• Problem-Solving and Decision-Making: Proven ability to use good judgment, problem-solving, and decision-making skills.
• Collaboration: Ability to foster long-term relationships with stakeholders and work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously.
• Confidentiality and Discretion: Ability to maintain confidentiality and manage sensitive information with discretion.
• Adaptability: Ability to gain, understand, and apply information and data as it relates to the essential functions of the position.

About us:

Join Our Legacy at Universal Technical Institute, Inc. (UTI)!

Founded in 1965, UTI is a leading workforce solutions provider dedicated to transforming lives through education. Our mission is to serve students, partners, and communities by offering top-notch education and support services for in-demand careers in transportation, skilled trades, and healthcare.

Why UTI?

• Two Dynamic Divisions: UTI and Concorde Career Colleges.
• UTI Division: 15 campuses across 9 states, featuring brands like UTI, MIAT College of Technology, Motorcycle Mechanics Institute, Marine Mechanics Institute, and NASCAR Technical Institute.
• Concorde Division: 17 campuses in 8 states and online, specializing in allied health, dental, nursing, patient care, and diagnostic fields.

Our Commitment: We are passionate about making a difference in the lives of our employees and students. Our mission is to expand our reach and increase our impact, one life at a time. And it all starts with you! Be a part of our legacy and help us shape the future of skilled trades and healthcare education. Come join us at UTI and make a lasting impact!

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