Manager/Sr. Manager Operations

Overview

The Manager / Sr. Manager Operations is a key player in our collaborative approach, responsible for the operational support and professional business guidance in conjunction with the Sr Director Operations. The Manager / Sr. Manager works closely with the Sr. Director of Ops, franchise owners, the Denver Support Center, and peers to drive operational excellence and economic improvement for the franchise owners. The Manager / Sr. Manager is one of the primary sources for communication, business analysis, and training, making their role integral to our operations.

The Manager / Sr Manager will address three areas of focus: communication of key support center initiatives to franchise owners, sales and customer experience training and upholding brand standards in conjunction with the Sr Director. The Manager / Sr Manager is an advisor for the studio owners and managers, providing guidance and support in day-to-day aspects of the operations and providing high-level business analysis to ensure the growth and success of the business in the long term. This position is not just about responsibilities but also about personal growth and development. It is an opportunity to hold franchise owners accountable for defined tasks and goals, conduct regular reviews, and drive engagement. This person has strong coaching skills and is self-directed, influential, and persuasive, with the business acumen and vision to guide Franchise Owners, offering an exciting and motivating career path.

Location: Remote

Industry: Wellness & Beauty

WellBiz Brands Benefits:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Compensation Range: $70,000 to $85,000. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Position Responsibilities: 

• Ongoing communications with the studio owners to discuss brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress toward the goals. Communications for the
• The Franchise Operations team's activities range from quick weekly update videos to set monthly calls, weekly open office hours, and regional meetings a few times a year. They participate in regular conference calls, meetings, and other forums to effectively and efficiently report on business activities and results.
• Leading regional meetings a few times a year to discuss business priorities and train franchise owners and managers on new tools, systems, and best practices to support their success.
• Meet with franchise owners to review business and consumer feedback metrics and build improvement plans.
• Lead a minimum of 3 times a month in-person sales training/ customer service training in a location with franchisees.
• Collaborating with the Support Center to represent Studio Owners to build programs that can be implemented successfully by the studio teams to ensure success. Assisting in developing, managing, and implementing new programs with the Support Center team.
• Addressing ongoing questions or business needs for the Owners.
• Managing a personal work schedule focusing on the highest priorities and ensuring high visibility and interaction with Franchise Owners while achieving positive and timely business results across the Region.
• Other duties and projects as assigned by supervisor and department heads.

Essential Skills, Experience, and Qualifications: 

• Bachelor’s degree in business or related field preferred
• At least three years of successfully supporting franchisees, working in a franchised business, or in a field
• Multi-unit management experience and support are preferred.
• Experience with Amazing Lash Studio, Elements Massage or other brands in the beauty, health, and wellness industries a plus.

Core Competencies:

The candidate must be an experienced and proven franchise operations consultant who possesses:

• Demonstrated superior leadership skills with a proven track record of coaching, collaboration, and mentoring.
• Personable and able to communicate with all studio team members, from owners and managers to massage therapists and front desk associates.
• Experience supporting franchisees with a genuine passion for coaching for results.
• Excellent planning and time management skills; strong organizational skills and can effectively prioritize needs and shift focus to meet the changing demands of the role.
• Solid business acumen with excellent analytical and financial skills. Ability to analyze different metrics and provide coaching to the Owners.
• Solid written and strong verbal communication skills, including delivery of group presentations; effective communicator who can enhance performance through open dialogue.
• Strong influencing skills with the ability to motivate a Franchise Owner into action.
• Ability to positively influence and lead the implementation of key initiatives under tight deadlines.
• High attention to detail; ability to improve operational effectiveness.
• Ability to assess the effectiveness of operations, programs, and staffing while respecting core enterprise values.
• Ability to remain flexible in a constantly changing environment.
• Remain confident and calm under stress, tight timelines, and pressure to get results.
• Basic computer proficiency – Microsoft Office, email, and internet.
• Willingness to travel frequently (up to 75%) and ensure high visibility and accessibility to franchise locations as needed.
• Valid driver's license and must be insurable on rental vehicles
• Extensive travel by car and air, as well as weekend work
• Personal credit card for use while traveling (expense reports are submitted and reimbursed weekly)

WellBiz Brands offers a collaborative and energizing work environment where innovation and ideas are celebrated. If you are eager to join a team that champions wellness and beauty while building your career, apply today to become a part of something truly special!

Legal Disclaimer:

WellBiz Brands, Inc. is the manager of five beauty, health and wellness franchise brands: Elements Massage®, Amazing Lash Studio®, Drybar®, Fitness Together® and Radiant Waxing®. Headquartered in Denver, Colorado, WellBiz Brands has more than 800 combined U.S. locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: fun, ownership, respect, passion, and integrity. These core values embody all that is important for each brand - from franchise owners to clients - to lead healthy, balanced lives. All five brands offer unique franchise opportunities for entrepreneurs from all walks of life and various investment levels, with a fresh focus on recurring revenue models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com.

At WellBiz Brands we value, promote, and celebrate diversity, equality and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results and broad understanding of diversity in all ways.

Diversity & Inclusion:

We champion diversity and inclusivity, knowing they fuel innovation and connection. At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results and a broad understanding of diversity in all ways.

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If you’re looking for a rewarding career, we're eager to meet you!