Senior Project & Program Manager

Hybrid role out of our Waltham, Chicago, or Philadelphia offices.

We are seeking a highly adaptable and strategic Senior Project and Program Manager to lead and orchestrate complex, cross-functional initiatives within our Content Experience team. This role is ideal for someone who thrives in ambiguity, can independently lead programs from concept through execution, and thrives in a fast-paced, multifaceted environment in a dynamic environment. The ideal candidate will have experience with content enablement and workflow platforms (i.e. Seismic, Workfront), healthcare industry knowledge, and a proven track record of managing large-scale events and strategic programs.

Key Responsibilities:

Program Leadership & Delivery

• Lead the end-to-end delivery of content experience initiatives across reputation, demand generation, sales enablement, and customer campaigns, tailored to the provider, commercial, and international segments.
• Establish and manage project plans, timelines, and milestones to ensure on-time, high-quality execution
• Project manage cross functional content delivery for major industry events (e.g., HIMSS, HLTH).
• Identify and mitigate risks, remove roadblocks, and escalate issues as needed to maintain momentum.
• Support vendor management for the Content Experience team
• Collaborate with relevant cross functional teams across marketing, sales, product, legal, and external vendors in support of team deliverables

Customer story packaging

• Partner with customer facing teams to ensure delivery of customer stories, case studies, and value-driven content programs.

• Develop and maintain a centralized repository of customer stories and case studies to support campaigns, events, and digital engagement.

Content Enablement & Seismic Platform Program

• Support adoption, governance, and optimization of the Seismic platform
• Stay current on Seismic platform capabilities and champion adoption and best practices across the marketing organization.
• Partner with training and content teams to ensure effective tagging, reporting, and usage analytics.
• Provide regular platform reporting and actionable insights and recommendations to improve content usage and impact

Print Program & Digital Transition

• Lead the transformation of the print program toward a digital-first strategy, optimizing content delivery and accessibility.
• Oversee the creation, management, and distribution of digital assets through Seismic.
• Ensure alignment with content governance, brand standards, and user accessibility.
• Manage budget and reporting to Director.

Innovation & Problem Solving

• Identify gaps and opportunities, propose solutions, and implement improvements independently.
• Embrace ambiguity and pivot quickly to meet evolving business needs.

Cross-Functional Collaboration:

This role will work in close partnership with the Programs & Campaigns, Segments, and Digital Experience teams, with focus on:

• Align on Planning & Prioritization: Conduct regular syncs to coordinate timelines, resource allocation, and project dependencies.

• Coordinate Execution: Ensure seamless collaboration across teams to deliver high-impact programs and content.
• Joint Launch Readiness: Collaborate to ensure all content, enablement tools, and segment-specific requirements are met for successful campaign, event, and product launches.
• Feedback & Continuous Improvement: Share insights and post-launch learnings to refine future strategies and improve operational efficiency.

This collaboration ensures a consistent, high-quality approach to program delivery across all business segments.

Qualifications:

Education: Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience).

Experience: 6+ years in cross-functional project/program management, preferably in healthcare or pharmaceuticals.

Skills:

• Experience with Seismic or similar content enablement platforms.
• Exceptional communication, presentation, and stakeholder management skills.
• Proficiency in project management tools (e.g., Workfront, Asana, Jira).
• Ability to work independently, solve complex problems, and lead with minimal direction.
• Experience working with international teams
• Proven ability to deliver large-scale content programs, including major events
• **Certifications:** PMP preferred.

Traits for Success:

• Ability to work across different teams, levels and skills
• Comfortable with ambiguity and shifting priorities.
• High emotional intelligence and intellectual curiosity.
• Self-starter who can define and evolve their own role.
• Strategic thinker with a hands-on approach.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: