Integration & Stability Services, Caseworker

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

 Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten.  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?  If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.  The Caseworker plays a vital role in supporting refugees & immigrants as they navigate the challenges of rebuilding their lives in a new community. This position provides strengths-based, culturally responsive, and trauma-informed case management to individuals and families navigating the challenges of settling into a new community. This includes supporting participants through community integration and helping them move toward long-term self-sufficiency. The Caseworker assesses needs, develops service plans, coordinates referrals, and ensures access to essential resources. This role works closely with program staff, volunteers, and community partners to ensure immigrants and refugees receive timely, dignified, and effective support.

This is a limited-term position funded through a grant agreement until September 30, 2025, and contingent upon funding extension.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   
• Conduct initial intake to collect demographic data and assess program eligibility 
• Develop individualized service plans that reflect participant-identified goals and benchmarks
• Provide ongoing case management support to address barriers to self-sufficiency, including but not limited to housing, employment, health care, education, and public benefits
• Offer orientation and coaching related to community resources, transportation, U.S. systems, and cultural norms
• Assist with coordination of appointments, referrals, and access to services
• Serve as a cultural liaison and advocate for participants within the broader service landscape
• Conduct regular participant check-ins via phone, virtual meetings, home visits, or in-office appointments.
• Empower participants to take active roles in achieving their goals
• Provide participants with resources and training as necessary to ensure appropriate services are completed
• Refer participants to relevant resources and follow up to ensure successful linkage and service outcomes.
• Establish and maintain partnerships with local service providers
• Provide feedback, insight, and suggestions to further develop our internal systems and programs
• Other related tasks as assigned 

• Maintain accurate and up-to-date case files, documentation, and participant records
• Keep all information updated in a secure database
• Complete all required reports and data entry in a timely manner
• Participate in monitoring, audits, and quality assurance activities
• Monitor progress toward participant goals and conduct case closures when services are complete
• Attend required trainings, staff meetings, and program reviews
• Contribute to maintaining internal library of community organizations and agencies to make timely, appropriate referrals; outreach organizations to create partnerships as needed 
• Attend external community meetings and build relationships with community agencies
• Collaborate with volunteers and interns, delegating appropriate tasks and providing guidance
• Work closely with internal service teams and external service providers to ensure comprehensive service provision

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience working cross culturally and with preliterate and/or non-native English speakers
• Flexibility and desire to learn and serve others 
• Ability to read and write proficiently in English
• Ability to work well as part of a team and with diverse groups of people
• Intermediate computer knowledge, including MS Office and the ability to learn new programs (previous experience with databases desired)
• Up to 25% domestic travel only required
• Valid driver's license and ability to pass a driving record check

• Excellent communication skills, both orally and in writing, in English
• Proficiency in one or more common immigrant languages highly desirable
• Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally
• Ability to evaluate and respond to crises
• Ability to maintain professionalism, dependability, and excellent follow-through
• Ability to prioritize tasks
• Strong organizational skills and ability to maintain detailed, accurate records 
• Demonstrated ability to take initiative and problem-solve
• Knowledge of state and federal benefits system preferred
• Previous work experience with immigrants or refugees preferred
• Individuals with lived immigrant experience are strongly encouraged to apply
• Basic proficiency with phone, laptop, and standard office equipment functionality

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.