39357005584 - Wholesales Sales Operations Manager
FULL TIME
HYBRID – LOS ANGELES, CA
Position: Wholesale Sales Operations
Type of contract: Independent contractor
Working Hours: M-F 9-5
Holidays: As per U.S. calendar
🌎 Work from anywhere in LA and collaborate closely with a mission-driven team—warehouse visits required!‼️
About the Company
We are a dynamic and fast-growing brand committed to delivering excellence in wholesale operations. With a passion for process optimization and customer satisfaction, we strive to streamline backend execution so our partners receive accurate, timely, and complete orders—every time.
Scope of the Role
As a Wholesale Sales Operations Specialist, you’ll be at the heart of our wholesale lifecycle—minimizing chargebacks, maintaining inventory integrity, and driving cross-functional coordination. Your mission: ensure that backend operations flow seamlessly from PO to delivery, enhancing our relationships with key wholesale partners.
Duties and responsibilities:
Chargeback Management
- Challenge and recover 80%+ of disputable chargebacks per quarter
- Submit disputes within 10 business days
- Track chargeback trends; provide monthly reporting with improvement recommendations
Inventory Management
- Maintain a 98%+ in-stock rate for core SKUs
- Collaborate with supply chain weekly to flag risks
- Reconcile inventory mismatches monthly in NetSuite
Go-To-Market (GTM) Project Management
- Own GTM calendar for wholesale timelines
- Ensure 100% on-time delivery of GTM milestones each season
- Maintain a weekly project tracker with Product and Sales
Product Development Support
- Guarantee 100% of wholesale SKUs are system-created and sample-ready 4 weeks before sales launch
- Attend bi-weekly cross-functional meetings; track all action items
Visual Merchandising Coordination
- Ensure all wholesale accounts receive visual merchandising materials on time
- Resolve discrepancies within 3 business days
Purchase Order & NetSuite Oversight
- Input 100% of wholesale POs in NetSuite within 2 business days
- Track and flag fulfillment risks weekly
Invoice & EDI Compliance
- Submit 100% of invoices within 3 days post-shipment
- Maintain 98%+ accuracy in EDI order processing
- Audit EDI workflows monthly and report on trends
Requirements:
Technical & Functional Skills
- Advanced skills in NetSuite, EDI platforms, Excel/Google Sheets
- Operational excellence and systems fluency
- Exceptional organization and project tracking
Core Competencies
- High attention to detail and integrity
- Strong follow-through and proactive mindset
- Calm under pressure and flexible in dynamic environments
- Excellent communication skills with cross-functional stakeholders
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