Customer Support Assistant - job 1 of 27
Company Description
About Us
At Captura Hall, we believe in the power of innovative marketing to drive meaningful impact. As a dynamic branding and strategic consulting agency, we specialize in crafting compelling campaigns that elevate our clients’ presence across industries. Our team thrives in a fast-paced, collaborative environment where creativity meets execution, and where every idea contributes to a larger vision.
Job Description
Job Description
We are seeking a detail-oriented and empathetic Customer Support Assistant to join our growing team in Washington, DC. This role involves assisting clients with inquiries, resolving product or service issues, and maintaining high levels of customer satisfaction. You will serve as a key connection between our customers and internal teams to ensure timely and accurate resolutions.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing system
Troubleshoot basic technical issues and escalate complex problems
Maintain accurate records of customer interactions and actions taken
Collaborate with the operations and IT departments to ensure seamless support
Follow up with clients to ensure satisfaction and issue resolution
Provide feedback on common customer issues and suggest improvements
Qualifications
Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
1+ years of experience in a customer support or administrative role
Strong communication and problem-solving skills
Ability to work independently and manage time effectively
Familiarity with CRM software or helpdesk tools is a plus
Strong attention to detail and organizational skills
Additional Information
Benefits
Competitive salary ($50,000 - $60,000 per year)
Professional growth and training opportunities
Health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative team environment
Opportunities to contribute to exciting tech-driven projects
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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