Strategic Support Analyst
Skills
- Technical troubleshooting in SaaS environments.
- Advanced Microsoft Excel skills.
- Client-facing communication and empathy.
- Understanding of data integration processes.
- Analytical and problem-solving capabilities.
- Ability to work in dynamic, unstructured environments.
- Self-motivated with a collaborative mindset.
Responsibilities
- Provide proactive and collaborative support to top-tier customers.
- Manage support cases and premium services to ensure customer self-sufficiency.
- Respond to support tickets with empathy and urgency across global time zones.
- Participate in escalation calls ensuring complete customer satisfaction.
- Diagnose issues and perform root cause analysis using tools like Grafana and Google Big Query.
- Coordinate with internal teams to maximize customer ROI with Anaplan.
- Train and mentor team members to uphold high service standards.
- Create help and training documents for Anaplan’s online community.
- Work flexible hours to support mission-critical customers.
Education
- Bachelor’s degree in a related field or equivalent experience preferred.
Benefits
- Opportunity to work with Fortune 50 clients and top global companies.
- Dynamic and inclusive culture emphasizing diversity, equity, inclusion, and belonging.
- Training and development opportunities within a fast-growing company.
- Supportive work environment with focus on individual uniqueness.
- Reasonable accommodation for individuals with disabilities.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and inspire the Customer Success team at Anaplan to drive impactful business outcomes and foster enduring customer partnerships across the Technology, Media & Telco sector.
Serve as a Delivery Advisor at Anaplan, combining finance application expertise with technical leadership to ensure high-quality implementations and customer success.
Support critical mission operations as a Media Support Specialist at Qualis LLC by managing media library activities and scheduling for a government client at Eglin AFB.
Cleveland Clinic Hillcrest Hospital seeks a detail-oriented Health Unit Coordinator to support its Level II Trauma Center Emergency Department during night shifts.
Contribute to a leading AI-driven legal tech startup as a Technical Support Analyst, driving support quality and process improvements for personal injury law firm clients.
Contribute your expertise as a Product Support Tier 3 Engineer at Cato Networks and help shape the future of cloud network security in a fully remote role.
St. Luke's University Health Network is hiring a Full Time Front Desk Coordinator to manage patient registration, scheduling, and insurance tasks within their outpatient rehab clinic.
Stepful is looking for an experienced Lead, Support Operations to drive scalable support systems and improve student communication in a hybrid role based in New York.
Specialty Surgical Booking Specialist-Medical Assistant role at Southcoast Health provides critical surgical scheduling and administrative support within a not-for-profit healthcare system.
Providing outstanding remote technical support and troubleshooting as a Tier 1 Specialist for Conversica’s SaaS customers.
Technical Support Engineer position at Palo Alto Networks to deliver expert cloud security support and troubleshooting in a dynamic technical environment.
Support the clinical team in Pulaski, NY by assisting with clerical tasks and patient care as a Clinical Support Assistant.
Provide essential administrative and clerical support in a busy medical office environment as a Clinical Support Assistant for Stony Brook Internists.
A Resident Customer Support Engineer role at VAST Data to lead technical support, manage escalations, and ensure customer success on-site in Sunnyvale.
Technical Support Engineer role at Deputy providing second-level support and escalating issues to ensure smooth operations of their SaaS workforce management platform.
Anaplan connects people, plans, and data to accelerate business value.
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
