Strategic Customer Success Manager
Skills
- Customer success and account management expertise
- Strong communication with technical stakeholders
- Commercial acumen and track record in renewals and growth
- Familiarity with Salesforce, Gainsight, or similar platforms
- Ability to coordinate across teams and time zones
- Proactive and organized approach to customer outcomes
Responsibilities
- Manage a portfolio of strategic customers for Iconik and Wildmoka products
- Build and maintain relationships with technical and business stakeholders
- Own onboarding, adoption, renewals, and expansion phases post-sale
- Proactively monitor account health and mitigate retention risks
- Identify and pursue upsell opportunities with sales collaboration
- Align solutions with customer goals delivering measurable ROI
- Convey customer insights to Product, Engineering, and GTM teams
- Collaborate with Sales Engineers for technical conversations
- Partner with cross-functional teams to enhance customer experiences
Education
- Bachelor’s degree or equivalent experience preferred
Benefits
- Hybrid work model
- Opportunities for professional growth
- Collaborative and inclusive company culture
- Exposure to cutting-edge media technology products
Average salary estimate
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