Technology System Analyst

Description

About Bankwell:

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We’re passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We’re dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.

Summary of Position:

Serving as the primary contact for technology support, the Systems Analyst plays a key role in maintaining the security and operational continuity of the bank’s technology environment. This position demands a proactive, solution-driven approach to managing service requests, troubleshooting technical issues, and supporting a hybrid workforce, including fully remote and on-site employees. A strong focus on customer service, combined with deep expertise in banking technology and a broad, advanced technical skill set, is essential to success in this role.

Responsibilities may include, but are not limited to:

• Serve  as the initial point of contact for all technology support requests, while  also taking ownership of complex technical issues across systems, applications, and infrastructure.
• Administer and maintain user accounts, security groups, and access controls to ensure secure and efficient system access.
• Provide  technical support to a hybrid workforce, ensuring system and hardware reliability through expert troubleshooting and effective task prioritization.
• Apply  advanced diagnostic and troubleshooting skills to resolve complex issues across systems, applications, hardware, and a wide range of devices,  including desktops, laptops, Macs, mobile phones, iPads, and peripheral  equipment—minimizing disruption to end users.
• Demonstrated hands-on  experience with Microsoft Intune for application deployment, device  provisioning, and endpoint management.
• Build, configure, and deploy end-user equipment, ensuring secure system setup and application readiness; provide on-site support at branch locations as needed.
• Support SharePoint Online,      including site management, permissions, and integration with Power Automate and Power Apps for form and workflow automation.
• Identify opportunities for improvement, proactively recommend process enhancements, and present solutions to management to streamline workflows and drive operational efficiency.
• Participate in      cross-departmental projects, communicate status updates, and prioritize      tasks while effectively representing the Technology department.
• Possess the ability to access  and handle confidential client information with discretion, ensuring it always remains protected.
• Create  and maintain end-user and technical documentation, procedures, and knowledge base articles.
• Participate  in IT audits, risk assessments, and business continuity planning.
• Ensure compliance with internal security policies and banking regulations,  including data protection and access control standards.
• Occasional after-hours and weekend work will be required, including shared coverage for Saturday mornings, as deemed necessary by Management.
• Perform other related duties as assigned.

Requirements

· Experience with Microsoft Intune for device provisioning and application deployment

· Strong working knowledge of Microsoft 365 applications and cloud technologies – Word, Excel, PowerPoint, Outlook, Visio, SharePoint Online, Power Automate, Power Apps; SharePoint administration and power user experience, including site configuration, permissions management, and workflow automation.

· Experience with Ivanti Service Manager, a cloud-based ITSM platform, is a plus

· Collaborative team player with a positive, solutions-oriented mindset

· Highly organized with strong attention to detail

· Excellent written and verbal communication skills

· Self-motivated with the ability to prioritize tasks in a fast-paced environment

· BA/BS in MIS, Computer Science, or a related business field 

                            In lieu of a degree, relevant work experience will be considered

· 5–7 years of hands-on experience in systems analysis or administration, with increasing responsibility

· Preferred Professional IT Certifications: Microsoft role-based certifications (e.g., Azure Administrator, Microsoft 365 Fundamentals); Apple ACMT; ITIL Foundation; HDI (Help Desk Institute) certifications.

· Experience in the Financial Services or Banking industry strongly preferred

· Committed to adhering to all applicable policies and procedures