Senior Implementation Manager

ABOUT BESTOW

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.

Bestow participates in the E-Verify Program.

ABOUT THE TEAM

The Bestow Delivery Management team is responsible for execution of high priority strategic initiatives. We serve internal employees, consumers, and enterprise customers. In addition to leading delivery of major initiatives, we partner closely with Product, Engineering, and Revenue teams to implement Bestow Platform solutions, as well as build new and custom new solutions. Our major functional teams include Technical Program Management, Business Systems Analysis, and Implementation Management.

This role is an individual contributor role reporting to the Senior Director, Delivery Management and is open to Remote (US). #LIRemote

WHAT YOU’LL DO

We’re looking for a Senior Implementation Manager to lead enterprise-level onboarding and implementation projects for major insurance carriers. This role is a critical part of our partner delivery team, helping our Enterprise partners unlock the full value of our SaaS platform through efficient, scalable, and high-quality implementations. In this role you will:

• Own the end-to-end implementation process and timeline—from kickoff to go-live—and serve as the primary delivery point of contact for client stakeholders.

• Work cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap.

• Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers.

• Partner with Product Managers, Designers, and Technical Program Managers to deliver roadmapped initiatives to enterprise customers.

• Serve as the dedicated delivery point of contact for Enterprise customers

• Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including managing change request processes

• Own exhaustive documentation as scope evolves for all contracted custom and platform features

• Communicate and manage risks clearly to internal and external stakeholders, across varying levels of the organization

• Build and drive annual partner roadmaps alongside Revenue and Product

WHO YOU ARE

This role requires a self-starter who is detail-oriented, thrives in fast-paced environments, and can confidently manage competing priorities while maintaining clear communication and documentation. The ideal candidate has experience working with large, complex organizations and understands the nuances of the insurance industry, including carrier-specific workflows, compliance needs, and operational challenges.

• 5+ years in client-facing implementation, program management, or solution delivery roles, ideally in the SaaS or InsureTech space

• Proven success managing complex enterprise implementations, preferably with large insurance carriers

• Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously

• Demonstrated ability to work independently, take initiative, and drive outcomes without constant oversight

• Deep understanding of the insurance industry—group and individual lines, underwriting, policy admin systems, and regulatory requirements is a plus

• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels of client organizations

• Comfortable collaborating across technical and non-technical teams to solve hard problems and deliver solutions

• Experience working with project management and documentation tools such as Jira, Confluence, Google Sheets, and Google Docs.

This is a high-visibility role with significant impact on customer success and long-term growth. If you’re passionate about solving real-world problems for leading insurance brands and thrive on bringing structure to complexity—we’d love to hear from you.

TOTAL REWARDS

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.

• We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).

• We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).

• We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).

We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. 

Thanks for considering a career at Bestow!