Sr. Director, Technical Program Management, Twilio Customer Zero
Skills
- Technical program management in cloud, SaaS, and PaaS environments.
- Leadership experience managing cross-functional programs.
- Strong relationship-building and stakeholder management skills.
- Strategic thinking and ability to adapt to changing organizational dynamics.
- Excellent communication and negotiation abilities.
- Problem-solving in ambiguous and fast-paced environments.
Responsibilities
- Establish and maintain visible cadences for program reviews and decision-making to improve efficiency and organizational impact.
- Drive alignment and prioritize resources cross-functionally with internal stakeholders.
- Lead governance structures to facilitate executive decision-making and mitigate dependencies.
- Communicate program goals and outcomes clearly to stakeholders, fostering awareness and recognition.
- Identify and implement change management opportunities to increase program velocity across teams.
- Manage a program portfolio targeting high business impact within the organization and product areas.
- Develop a strong understanding of technical priorities and challenges quickly.
- Leverage experience from similar technical initiatives to guide program management approaches.
- Use influence and tact to drive team outcomes and build effective partnerships.
- Convey complex technical information comprehensively to program teams and stakeholders.
- Collaborate with Product Management, Engineering, and Operations to secure buy-in and resources.
Education
- Bachelor’s degree in Computer Science or related field or equivalent practical experience.
Benefits
- Competitive pay and equity participation.
- Generous time off, including parental and wellness leave.
- Healthcare benefits.
- Retirement savings program (e.g., 401(k)).
- Support for volunteering and donation efforts.
- Inclusive and diverse work culture.
Average salary estimate
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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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