US Graduate Programme - Customer Success at Fospha
Skills
- Strong verbal and written communication skills
- Analytical skills with proficiency in data interpretation and Excel
- Organizational skills to manage multiple priorities simultaneously
- Relationship-building skills with internal and external stakeholders
- Curious and proactive attitude with a passion for customer success
- Interest in emerging technologies and AI applications
Responsibilities
- Support the Customer Success team with handling Fospha’s customer accounts
- Manage customer onboarding projects ensuring quality and smooth transitions
- Provide training sessions and ongoing support on Fospha’s marketing products
- Forecast, track account metrics, identify upsell opportunities and collaborate with sales
- Monitor customer health and implement mitigation plans to ensure renewals
- Prepare and deliver performance insight meetings with actionable recommendations
- Build and maintain strong customer stakeholder relationships
- Innovate ways to leverage Gen AI capabilities within customer success operations
Education
- Bachelor’s degree or equivalent, no specific field required
- Recent graduates or soon-to-be graduates eligible
Benefits
- Competitive salary plus on-target earnings (OTE)
- 25 days paid time off including federal holidays and birthday off
- 401(k) retirement plan
- Opportunities for international travel to London HQ
- Access to development programs and training
- Daily office snacks and treats
Average salary estimate
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