Onsite Customer Communications Specialist

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!

We have a great career opportunity for an Onsite Customer Communications Specialist to join our team in Newark, NJ (Boonton area).  

Position Summary

The Onsite Customer Communications Specialist will be responsible for providing pricing and coordinate/schedule onsite job lead time for quotes to Trescal-US customers in a timely manner. This role will be responsible for ensuring the highest quality results and data accuracy is provided on all quotes submitted to customers.

This role has a reporting structure to Local Branch Manager with dotted line reporting to Regional Customer Relationship Manager.

Essential Functions

• Respond to customer inquiries, concerns and issues via all applicable methods of communication, i.e., email, phone, etc. within 24-48-hour time frame.
• Prepare quote from recall or customer
• Verify customer information
• Procure funding
• Generate job items
• Contract review
• Coordinate with local lab manager for scheduling/capabilities
• Maintain on-site calendar and onsite worksheet
• Reconcile/Review upon completion
• Evaluate effectiveness of corrective/preventative actions and recommends alternative course of action.
• Maintain records of customer interactions, complaints, issues, and resolutions\All other duties assigned without notice. (See current version of playbook)

Requirements

Qualifications and Requirements

• High School diploma or equivalent
• One or more years of experience in a customer service role
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite
• Experience or eagerness to learn company driven CRM systems.
• Excellent verbal and non-verbal communication skills and etiquette. Interacts effectively with individuals and groups inside and outside the organization.

Physical Demands & Work Environment

• This job may require sitting or standing for extended periods of time, as well as some light lifting (up to 25 pounds).
• This job is typically performed in an office setting, Monday – Friday with standard office equipment and noise levels. Remote work structure is unavailable for this role.

BENEFITS: 

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.