Product Design Director, Banking

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We're looking for a Product Design Director to join our Banking team at Cash App.

The Banking team at Cash App helps customers manage and move their money – from cards and accounts to benefits, direct deposit, and savings. It's one of the most essential parts of the Cash App experience, touching how people bank day-to-day. The team takes a horizontal view across our financial products, ensuring the experience is seamless, intuitive, and deeply trusted. From refining core flows to inventing new ways for customers to interact with their money, this team is part systems thinkers, part product builders. We're looking for an imaginative and driven design leader to help shape the future of Banking at Cash App.

As Product Design Director, you'll report to the Head of Product Design and work with cross-functional leadership and designers across the company to deliver best-in-class product work. You'll be both a maker and a manager – directly involved in shaping what reaches customers.

As a maker, you'll define and lead the direction of our Banking experiences, across cards, deposits, transfers, and more. You'll bring clarity to complex financial interactions and ensure our design work reflects the brand, builds trust, and makes money management feel simple and empowering. You'll push the boundaries of what's possible and help us deliver one of the best-designed consumer banking experiences in the world. You excel at providing direction and actionable feedback to drive high levels of craft, partnering with senior ICs and product leaders to execute at quality.

As a manager, you'll lead a distributed team of designers across critical Banking workstreams. You'll guide career development, foster a culture of inclusion and creative excellence, and help shape how the broader design organization collaborates. You'll actively hire and grow a well-rounded team, connect work across product areas, influence the product vision at multiple altitudes, and drive meaningful results for customers and the business.

Who You Are

• Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer-centric experience
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions.

You Have

• 15+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build own core experience with customers or zero to one projects
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, and the ability to align teams and stakeholders around a shared vision.
• A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.
• A strong interest in emerging technologies and AI, with a curiosity to explore how they can craft meaningful and innovative experiences.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.