Business Operations Analyst

Description

This is a key Business Operations role within the Public Works Department encompassing a diverse range of responsibilities. The position streamlines workflows, coordinates cross-departmental processes, and optimizes resource allocation for improved efficiency while individually contributing through procurement processes, asset management, data analysis, and customer inquiries. A strong understanding of County policies and ordinances is required for this role.

Major Essential Duties

• Operates as customer centric, trend and workflow analysis, continuous improvement through metric analysis
• Demonstrates adaptability and a positive, solution-focused mindset in a dynamic environment
• Collaborate on budget reviews, and financial analysis. 
• Embraces change with a willingness to shift priorities, processes, and responsibilities as business needs evolve.
• Inspire and guide Public Works teams and organizational processes toward achieving strategic goals while fostering a culture of trust, accountability, and innovation, with the ability to adapt, be resilient, result focused with data driven decision making.
• Strategically and practically integrate economically, environmentally, and socially responsible practices into daily business activities to ensure long-term success.
• Track and analyze key metrics, such as work orders quantity, labor hours, and cost within the Asset Management system.
• Share department goals, policies, challenges, and achievements openly and accurately with employees to foster trust and improve decision-making.
• Facilitate open dialogue and feedback loops with employees, customers, and suppliers to build collaborative relationships and ensure all parties feel valued and informed.
• Collaborate on budget reviews, and financial analysis. 
• Ability to use current and modern technology including Microsoft platforms and AI.

Minor Essential Duties

• Assist with the Department’s snow removal operations 
• Ability to take on new tasks or projects as needed to support department goals.

Supervisory Responsibilities

• None

Relationships

• The Business Operations Analyst performs duties within the Public Works Department, under the direct supervision of the Business Operations Manager

Requirements

Qualifications

Education and/or Experience

• Graduate of an accredited college or university with a degree in business management, accounting, or a related field (preferred), or a high school diploma, vocational school graduation, or equivalent, supplemented by extensive experience or training providing the necessary knowledge, skills, and abilities, with a minimum of five years of office administration experience.
• Experience and knowledge of Public Works operations and a working knowledge of modern office procedures and equipment.

Language Skills

• Ability to read, analyze, and interpret policies, procedures, professional publications, and governmental regulations  
• Ability to write reports and business correspondence 
• Possess strong oral, written, and listening skills   

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals 

Reasoning Skills

• Interprets a variety of technical and instructional information  
• Makes decisions which serve the county’s best interest and follows the missions and objectives of the Public Works Department 

Certificates, Licenses, Registrations

• Possession of a valid Commonwealth of Kentucky driver’s license 

Other Knowledge and/or Skills

• Knowledge of basic anatomy, physiology, diseases, nutrition and housing 
• Knowledge of basic laboratory techniques, procedures, supplies and equipment 
• Knowledge of sanitary principles and procedures 
• Knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance of assigned duties 
• Ability to maintain equipment, buildings and grounds in a clean and orderly fashion 
• Ability to act independently within established guidelines 
• Ability to maintain accurate medical records 
• Ability to restrain animals 
• Ability to exercise judgment, tact and diplomacy 

Physical Demands

• While performing job duties, the employee could reasonably be expected to: 
• Regularly (over 2/3 of regular working day) 
• Sit. 
• Talk or hear. 
• Use hands to type, handle paper. 
• Occasionally (under 1/3 of regular working day) 
• Stand or Walk. 
• Reach with hands and arms. 
• Lift and/or move up to 25 pounds. 
• Vision requirements include close, distance, color and peripheral vision, depth perception and the ability to adjust focus 

Work Environment

• The work environments described in the preceding paragraphs represent those encountered while performing the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
• The noise level is usually moderate 

Comments

• Must display the following: 
• Positive communication 
• Objectivity 
• Willingness to solve problems 
• Commitment to Boone County’s best interests 
• Must adhere to the applicable provisions of the Public Works Department Rules and Procedures, the Boone County Personnel Policies and Procedures, the Boone County Administrative Code, the Kentucky Revised Statutes, and any other procedures, rules, regulations, and policies set forth by appropriate authorities 
• Must be neat in appearance 
• Must be 18 years or older 
• Must maintain confidentiality when required