Experience Design Senior Associate, Industrial Design

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

 As an Experience Design, Industrial Design Senior Associate in Card team, you will play a pivotal role in shaping the design of our physical products and experiences by leveraging your advanced knowledge of industrial design practices. You’ll help us design and innovate around new card materials, packaging, and emerging technologies. In this role, you’ll be crafting solutions, identifying appropriate solutions, and using appropriate production techniques for the challenge at hand.  As you develop solutions, you’ll iterate alongside product partners, designers and researchers. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific product design challenges and ensure consistency across multiple products while adhering to industry best practices.
• Apply advanced knowledge of manufacturing and materials to create user-centric designs that enhance functionality, usability, and overall user satisfaction.
• Conduct research-driven analyses to inform design decisions and use research to transform information into valuable insights to inform decision-making.
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our physical products.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
• Create prototypes and concepts to contribute to product roadmaps.
• Observe and start to take part in evaluative and generative user research sessions.
• Present work and articulate design decisions to colleagues and leadership.
• Collaborate across other teams and peers on challenging design problems.

Required qualifications, capabilities, and skills

• 3+ years in an industrial design or equivalent role dedicated to improving experiences with physical products and systems.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Rhino, Keyshot and Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple product categories, including consumer goods, equipment, and other physical products.
• Previous experience interpreting research and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and ergonomic considerations, with a history of creating accessible and inclusive physical products.
• Portfolio demonstrates design skill and proficiency in aesthetic as well as functional design thinking.
• Ability to create high-impact and communicative visualizations of ideas and solutions.
• Ability to apply application of on-brand and on-trend color, material, and finish choices.
• Deep familiarity with user-centered design practices.
• Consideration of the holistic user experience in design solution delivery.
• Ability to self-start and work through ambiguous challenges

Preferred qualifications, capabilities, and skills

• Worked on successfully shipped physical products/experiences.
• Demonstration of strong cross-department collaboration.
• Demonstration of flexibility in design execution across various products and environments.
• Portfolio that demonstrates growing toward expertise in physical and environmental design. 
• Ability to bring fresh inspiration and out-of-the-box thinking to the design challenge at hand.
• Good design sensibility in consideration of the brand and user context.
• Knowledge partnered with continuous learning around various manufacturing processes.