Fast Facts

The Chronicle is looking for a Specialist, Sales Operations to enhance their sales processes and support advertising revenue initiatives through collaboration with the Sales, Ad Operations, and Client Services teams.

Responsibilities: Support the sales team by managing leads, preparing proposals and insertion orders, tracking competition, and providing pre- and post-sale support for advertising products.

Skills: Strong verbal and written communication skills, attention to detail, organizational abilities, proficiency in MS Office Suite, and CRM knowledge are essential.

Qualifications: Bachelor's degree or equivalent and at least one year of experience in business development, sales support, or marketing is preferred.

Location: Washington, DC, USA

Compensation: Not provided by employer. Typical compensation ranges for this position are between 50,000 - 75,000.

Join The Chronicle Team! 

The Chronicle is seeking a Specialist, Sales Operations to join its Sales team

The Specialist, Sales Operations, works in partnership with the Sales, Ad Operations, and Client Services teams to fulfill and improve sales processes that enable The Chronicle to drive advertising revenue. The primary focus areas of this role are to support the sales team, manage and distribute leads, track competition, develop proposals, insertion orders, and campaign reports, and provide other pre- and post-sale support that facilitates sales of Chronicle of Higher Education advertising products. 

What’s in it for you? 

• Medical/Dental/Vision Plans
• 24 PTO Days + Company Holidays
• Paternal/Family/Adoption Leave
• 401K with Company Contribution & Profit Sharing
• Tuition Assistance
• And more! 

What you’ll do:

• Assist the sales team with RFP's and the development of proposals for large opportunities.
• Create insertion orders for advertising programs.
• Distribute closed won contracts and program details to internal stakeholders. 
• Enter and update client and opportunity information in The Chronicle’s CRM and in our inventory management system.
• Provide wrap-up decks and other ongoing campaign management support that enable The Chronicle to fulfill advertising contracts and to renew and expand client relationships.
• Track product trends and client/prospect activity with competitors, and surface relevant opportunities and insights for the sales team.
• Update sales collateral with appropriate product stats. 
• Develop and maintain a strong understanding of The Chronicle’s media products.
• Document and organize the database of Chronicle Intelligence abstracts for the sales team.
• Participate in recurring internal team meetings.
• Maintain communications with the sales representatives and clients about previous, ongoing, and completed sales campaigns.
• Research and identify prospective contacts for the sales team, and manage inbound leads by organizing, tracking, and entering lead and prospect information into the CRM.
• Qualify and distribute leads to sales team, and track outcomes over time.
• Assist in qualifying prospects based on predefined criteria such as budget, timeline, and alignment with product offerings.
• Help prioritize leads by researching target accounts and preparing background materials to inform outreach strategies.
• Support efforts by marketing to measure the success of demand generation campaigns that attempt to drive leads for the sales team.
• Manage the digital communications channel and recurring meeting between the sales and Chronicle Intelligence editorial teams.
• Utilize several software programs, such as MS Office Suite, Sharepoint, Wrike, Boostr, Slack, Zoom, ZoomInfo, LinkedIn

Qualifications:

• A Bachelor’s degree or equivalent required and at least one year of relevant experience in business development, sales, sales support, or marketing, or an equivalent combination of education and experience.
• Knowledge of customer relationship management to help optimize the Sales team's performance.
• Strong verbal and written communication skills and excellent interpersonal skills.
• Great attention to detail, organizational and time management skills.
• Proactive problem-solving skills with strong ability to collaborate and work across teams.
• Proficiency with the MS Office Suite and other digital systems.
• Ability to multi-task and functional well under pressure and tight delivery timeframes.
• Ability to take initiative and perform required tasks with minimal supervision.
• Strong customer service skills with ability to interact with Customers.