Customer Service Representative

Come and grow your career with Chubb Personal Lines!  We’re looking for Customer Service Professionals in our O’Fallon, MO office. This role is for professionals who want to provide our agency partners who represent our high net worth clients a best-in-class service experience when insuring their personal watercraft. 

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. for the Personal Watercraft line Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.   Initial and ongoing training will include, but is not limited to, Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.  If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let’s talk!

Benefits

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self.  Through Chubb’s competitive benefits offerings and various training and development opportunities, we have you covered:

• Comprehensive Benefits Package including health, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts and business casual dress.
• Paid Time Off for Vacation, Sick, Mental Health Days and Parental Leave
• Tuition Reimbursement
• Paid Training and Licensures (for applicable roles)
• Employee Resource Groups that support our diverse and inclusive culture
• For more information, check us out at www.careers.chubb.com/global/en/north-america

Job Responsibilities:

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage for personal watercraft policies
• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross selling coverage to round out accounts
• Flexibility to work overtime during our PEAK season
• Complete additional tasks and other projects/duties as assigned
• Potential to work from home 1 day per week based on performance (subject to change with Company policy)
• 9:30AM to 6:00PM CST

Qualifications & Skills:

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Experience in contact center with a strong focus on superior service is a plus!