Customer Service Assistant

Introduction

At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we’ve made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world — when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

What you’ll be doing:

As part of a team, provide timely resolution to customers through written and/or telephonic inquiries while optimizing the customer experience. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents.

**This is a HYBRID position that requires a minimum of 2 days per week IN the office and can be based in one of the below locations:

• Milwaukee, WI
• Madison, WI
• Merrill, WI (preferred location)
• Mechanicsburg, PA 

Please list your preferred work location as one of the four from the list above when applying.**

On any given day, you’ll:

• Promptly provide information in response to inquiries to handle and resolve concerns.• Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process.• Work collaboratively, in a team environment, to achieve corporate and team goals that enhance the customer experience. Assist others in work processes to accomplish team workload expectations.• Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations.• Remain current on company systems, forms, and procedures. Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche.• Maintain confidentiality of the organization's customers and data.• Participate in individual and team trainings and meetings.• Suggest improvements and periodically participate in contact center initiatives to improve effectiveness.

Here’s what we expect

• High school diploma or equivalent required.• 1-2 years of general office, customer service, industry, or equivalent work experience preferred.• Post-secondary education or participation in recognized insurance education courses is desirable.• Strong verbal and written communication skills.• Excellent multitasking and prioritization skills.• Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request.• Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels.• Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable.• Positive, professional, and customer-oriented attitude.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Minimum Compensation

Maximum Compensation