Director of Client Success

Are you a people-first leader who thrives on developing others? Do you love thinking strategically about client interactions and business growth? Can you handle crucial conversations while still creating a positive and engaging experience?

Join our Client Success Team as the Director of Client Success, where you will lead a high-performing team to deliver exceptional results for our clients, solve big problems, and create scalable processes that make a real impact.

Key Responsibilities:

• Serve on RentVision’s Leadership Team and contribute to strategic company decisions.
• Lead, manage, and hold accountable a team of 6 direct reports to ensure high performance and alignment.
• Design and implement scalable client success and onboarding strategies that improve efficiency and outcomes.
• Solve recurring issues and step in to support high-value or at-risk clients when needed.
• Develop team processes, tools, and training programs to support growth and quality service delivery.
• Deliver exceptional results in onboarding, client satisfaction, retention, and client expansion.
• Travel 5–10 times annually for in-person meetings with key clients and to evaluate team performance.

Client Communication:

• You will oversee a team that engages with clients daily. In this role, you will help to craft client strategies, handle escalations, fill in when needed for team members, meet face-to-face with high-value clients, and periodically join client calls or send communications directly.

Team Collaboration:

• Location: This is an on-site role in Lincoln, NE. Candidates must live in or be willing to relocate to the area.
• Work Style: In-person collaboration is essential for leading and coaching our team. You’ll work in a team-office environment and be available to support team members on a daily basis.

• 7+ years of progressive experience in client success, customer success, or account management.
• 3+ years of experience directly leading and managing teams.
• Willing and able to travel 5–10 times per year for in-person meetings with key clients and to evaluate team performance.
• High capacity for learning, strategic thinking, and problem-solving.
• Strong communication and interpersonal skills.
• Bachelor’s degree in Business, Marketing, Advertising, Public Relations, or a related field.

Preferred Experience:

• Masters degree in Business, Marketing, Advertising, Public Relations, or a related field.
• Experience in digital marketing at the tactical and strategic levels.
• Familiarity with the multifamily industry.
• Working knowledge of HubSpot CRM, Google Ads, Meta Ads, Google Analytics, and SEO/web development fundamentals.

Position Details:

• Position Type: Full-time, exempt
• Compensation: Salary

Work at a “Best Place to Work” Company

RentVision was recently certified as a Great Place to Work, one of Fortune’s Best Workplaces in Advertising & Marketing, one of Lincoln’s Best Places to Work (#2 medium-sized company), one of the Best Places to Work in Multifamily (#6 nationwide), and we recently scored a 4.6/5 on Gallup’s Q12 Engagement Survey.

401(k) Match

Planning for your financial future is important. We offer enrollment in our company sponsored 401(k) as well as contribution matching to help you get it done.

Health Insurance

We care about your health. RentVision offers enrollment in health, vision, dental insurance plans, and also pays a portion of health insurance premiums.

Life Insurance

You’re important to us and we want you to know that. We offer life insurance to employees at no out-of-pocket cost.

Short-Term and Long-Term Disability

We’re here to help when the unexpected happens. We provide both short-term and long-term disability insurance to all of our employees. Our short-term disability plan also offers medical leave for pregnancy.

Paid Time Off

It’s all about that healthy work-life balance—work hard, play hard, right? RentVision provides paid time off and paid holidays, including extra time off around Thanksgiving and Christmas.

Paid Parental Leave

At the end of the day, family matters most. We know the importance of those precious moments you have with your new little one, so we provide paid parental time off.

Fizzy Friday

You work hard all week, so why not have a little fun on Friday? At 3:30 PM we celebrate a week’s worth of work with games, snacks, and fizzy beverages. Hope you like competition.

Recognition Lunch

You’re one in a million, and we want you to know that. Every month we celebrate our employees with a free lunch (yeah, you read that right) and recognition galore.

Unlimited Coffee

Need a pick-me-up? We’ve got a coffee machine stocked full of cappuccinos, lattes, black coffee, and more.

Discounted Gym Membership

If you've got the drive, we've got you covered. We partnered with a local gym to provide a total package gym membership for just $10 a month.

About RentVision

RentVision was founded in 2009, after our Founder and CEO, David Watson, spent multiple weekends hunting for an apartment. After weeks of searching, he signed a lease on a unit he’d never seen. Frustrated by this experience, David believed there had to be a better, easier way to confidently rent an apartment. This sparked the idea for a new innovation—the industry's first Walkthrough Video Tour. RentVision has been innovating, developing, and growing ever since.

Today, we operate in the multi-family marketing industry where we create software platforms, build websites, offer strategic advising, deliver media solutions, and travel the country sharing industry knowledge. We are part tech company and part full-service organization, combining the best of both worlds: excellent software solutions with remarkable client service. Learn more about our company at https://www.rentvision.com/our-company.

Our Purpose: To consider others as more important than ourselves.

Our Mission: To make renting apartments easy.

Our Vision for Our Clients: To deliver a predictive leasing platform that optimizes marketing and revenue management.

Our Vision for Prospective Residents: To help people rent an apartment without needing to drive anywhere.

Our Core Values:

• Be Remarkable - We use our intelligence, personality, and unique skills to deliver amazing results.
• Systemize Excellence - We build and do what is excellent, efficient, and repeatable.
• Considerate Candor - We seek and give direct feedback that is thoughtful and productive.
• Maximize Talent - We know our weaknesses. We live in our strengths.
• Team Hustle - We deliver success through hard work and camaraderie.