RCA Program Supervisor

Overview

Position Title:           RCA Program SupervisorReports To:               Program ManagerLocation:                 Trenton, NJWork Arrangement:HybridSalary Grade:             Level 7Salary:$60,800-$76,000

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose

The RCA Program Coordinator will provide programmatic oversight and direct supervision of Caseworkers in the RCA Program. The RCA Program Coordinator provides weekly supervision, technical assistance, and training to staff. The RCA Program Coordinator ensures provision of trauma-informed, strengths-based services to lead the team to develop family self-sufficiency plans and to facilitate referrals for needed services. The RCA Program Coordinator works collaboratively with other programs in the CWS local office to coordinate case acceptance, training and technical assistance, and to submit reports, as needed. The RCA Program Coordinator will have their own case load of RCA cases.  

Responsibilities

Program management:

• Provide oversight of case management, ensuring timely enrollment of new clients and completion of core program tasks.
• Ensures compliance with Policy and Procedure in accordance with the program requirements.
• Elevates the visibility of the RCA program within the office and local community to increase access to services for eligible clients.
• Conducts outreach and education among local service providers and systems to improve awareness and understanding of challenges facing RCA clients.                        
• Monitor for program compliance and timeliness of deliverables; address deficiencies in a timely manner.
• Provide data to Program Manager for semi-annual and annual reporting to the donor.
• Prepare for on-site and desktop monitoring by New Jersey Office for Refugees.
• Participate in network meetings and activities with the statewide RCA team.

 

People Management:

• Provides oversight of caseworkers providing service to clients.
• Responsible for timely recruitment and onboarding of highly-qualified direct service staff positions.
• Supports the onboarding of new staff and works in collaboration with other program teams.
• Ensure staff meet donor requirements and satisfactory completion of pre-service training requirements in accordance with program requirements.
• Promote staff safety and well-being and participate in creating standard operating procedures and training materials that reinforce the same.
• Support staff in responding appropriately to crisis situations (abuse, trafficking, exploitation, etc.).
• Consult with the Case Assignment Officer regularly to ensure equal distribution of case load.
• Conduct Performance Management Activities.

 

Other:

• Maintain a case load of RCA cases.
• Other duties as assigned

Qualifications

Education:                 

• Bachelor’s degree or equivalent work experience is required.

 

Experience:               

• Five years of prior professional experience and 2 years of supervisory experience are required.
• Experience with case management and direct financial assistance programs required.
• Prior experience networking and building relationships across organizations or programs is required.

                                   

Skills:                                     

• Superior written and verbal communication skills.
• Ability to track and analyze data and adjust plans to ensure performance.                        
• Strong writing skills
• Proficient in Microsoft Office applications.
• Experience using database for client record keeping.
• Organized and ability to work in a fast-paced, high-pressure environment.            
• Ability to work in a multi-cultural environment required.          

Special Requirements

• Able to sit for an extended period in an office setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• English and Spanish fluency preferred.                                                                        
• Standard work hours with occasional evening or weekend assignments.            
• Occasional travel may be required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• The job will require reference checks, standard criminal background checks, and motor vehicle background checks.  

Benefits

CWS offers a competitive benefits package that includes:                                   - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Paid Time Off - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts