SBO CASH MANAGEMENT MANAGER (0923 Manager II) - job 1 of 2

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening – June 30, 2025 
• Application Deadline – The application filing will close on or after July 18, 2025 
• Salary: $144,560 and $184,496 Annually (Range A)  
• Appointment Type: Permanent Civil Service 
• Recruitment ID: PBT-0923-157679

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services. 

Under general direction, the SBO Cash Management Manager is responsible for ensuring the efficient execution of billing and collection operations, with a particular focus on Accounts Receivable collections, cash posting, and cash management for multiple entities within the San Francisco Health Network of the San Francisco Department of Public Health. These entities include Laguna Honda Hospital, Zuckerberg San Francisco General Hospital and Trauma Center, Population Health, Behavioral Health, and all Primary Care clinics. 

The SBO Cash Management Manager (0923 Manager II) performs the following essential job functions: 

• Supports the Patient Accounting Department by managing the 837 and 835 processes and addressing cash-related inquiries. 
• Oversees the Request for Proposal (RFP) process for Patient Accounting vendors and approves monthly and annual invoices from Craneware, RevSpring, My Ability, Experian (including both Claimsource and Real-Time Eligibility services), and OB Package. Ensures timely establishment of purchase orders for vendor funding annually and notifies the Contracting Department of impending vendor contact expirations. 
• Provides vision and leadership to efficiently oversee and guide the SBO Cash Management team and Patient Accounting departments. Facilitates the development and attainment of goals and objectives aligned with the values, missions, and strategic plans of the San Francisco Health Network and Department of Public Health. 
• Serves as the ARCR Single Billing Office Hospital Payment Application lead and actively engages relevant staff in EPIC-related meetings, ensuring their participation to advocate for and address the specific needs of the Department of Public Health. 
• Ensures accurate and timely posting and balancing of daily cash collections across multiple divisions into EPIC, adhering to CON Cash Handling Policy standards. 
• Verifies that EPIC Accounts Receivable transactions are accurate to ensure fair reporting of financial information to the public. Works jointly with financial leaders to resolve any issues and communicate short and long-term reporting challenges. 
• Collaborates with Clinical and Operational leaders within the San Francisco Department of Public Health to maximize revenue. 

The SBO Cash Management Manager (0923 Manager II) may perform other duties as assigned/required. 

Required Minimum Qualifications 

1. Education: Bachelor's degree from an accredited college or university; AND 

2. Experience: Four (4) years of professional experience overseeing billing and collections operations in a hospital or healthcare clinic. 

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units. 

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

Selection Procedures: 
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following. 

Supplemental Questionnaire (SQ) Examination (Weight: 100%) 
Candidates that meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire (SQ) exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: ability to manage, train, and coordinate complex functional areas of responsibility and groups of employees; ability to identify, analyze, and report upon activities, issues, and problems and recommend appropriate solutions; ability to interact effectively with external stakeholders, including the Controller's Office, Treasurer & Tax Collector, and contractors; knowledge of EPIC Cash Management and banking functionality, including a strong understanding of how EPIC and bank accounts interact, including but not limited to a strong understanding of electronic interface and remittance file processing, lock box, EFT, etc. 

Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. 

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Certification: 
The certification rule for the eligible list resulting from this examination will be the Rule of the List. 

Eligible List/Score Report: 
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/ 

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director. 

How to apply: 
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Terms of Announcement and Appeal Rights: 
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A. 

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco:  

• Information about the Hiring Process  
• Conviction History  
• Employee Benefits Overview  
• Equal Employment Opportunity  
• Disaster Service Workers 
• Reasonable Accommodation 
• Right to Work 
• Copies of Application Documents 
• Diversity Statement 
• Veterans Preference 
• Seniority Credit in Promotional Exams 

If you have any questions regarding this recruitment or application process, please contact the analyst Marielle Saldajeno at [email protected] or (628) 271-6820.  

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.