Fast Facts

The Operations Manager will oversee daily site operations, manage financial processes, and support project management needs at City Year’s Detroit location, with a focus on adherence to organizational standards.

Responsibilities: Key responsibilities include managing site finances, overseeing IT support, ensuring site safety, and facilitating uniform distribution and onboarding processes.

Skills: Candidates should possess strong organizational, financial management, and IT skills necessary for operational efficiency.

Qualifications: Preferred qualifications include experience in operations management, familiarity with budget oversight, and a background in IT support or administration.

Location: Position is based in Detroit, MI with a hybrid work arrangement.

Compensation: Not provided by employer. Typical compensation ranges for this position are between 70,000 - 95,000.

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1Work Location: Hybrid On-Site/Remote

Position Overview

The Manager, Operations is responsible for day-to-day management of site operations, financial and project management needs. The focus of the role is oversight and management of key site processes and national organizational standards and requirements which drive site operatives. This Operations Manager works in collaboration with site leadership and staff to further City Year Site's mission and service.

Job Description

Site Finances

•Manage site corporate accounts (Walmart, BoA, Amazon, UPS, FedEx)

•BoA-Making sure all receipts are collected, transactions verified, and policies

adhered to.

•Amazon –coordinating orders, deliveries and tracking of items purchased for

ACMs etc.

•Responsible for holding Walmart card and site petty cash.

•Serve as backup for Ops Coordinator in purchasing office supplies and materials.

•Support IMs and Teams with managing budgets and report to Director of People and

Operations and Impact Directors as requested.

•Support Development team with tracking restricted funding spending.

•Responsible for accounts payable which includes vendor relations, vendor creation,

and invoice processing in cyresource.

•Attending monthly finance calls and staying abreast of most up to date policies.

•Providing annual trainings/refreshers for staff on various finance policies.

•Support Executive Director with reimbursements.

•Onboard new staff to site finance processes and policies.

Site ITS

•Serve as site IT point -attend weekly office hours and all HQ IT cohort calls

•Manage tech support and asset inventory (laptops, mobility kits,accessories,etc.)

•Manage contacts and relationships with technological support systems to ensure all

site equipment is up to date and working efficiently

•Serve as site content coordinator for cyconnect

•Manage site wide transition to new sharepoint.

•Provide support to make cyconnectthe Detroit intranet for sharing site wide

documents, content, policies, etc.

•Build and maintain CYD’s organizational structure and record keeping on

cyconnect

•Support corps members’ITS accessibility–ensure connectivity, access to

hardware/software, and efficient collection process.

•Create and administer an ITSand site processsatisfaction feedback loop.

•Set best practice policies for site wide use of various online communication platforms

(teams, email, cyconnect)

•Support staff members in effectively adapting Teams, cyconnect, and outlook. Provide

frontline support whenever office network issues occur and resolve.

Site Safety

• Maintain site first aid kits and supplies

• Ensure office safety measures are functioning as needed

• Manage physical office keys inventory and their assignment

• Support operations team as needed

• Support other departments in maintaining safety standards in City Year controlled spaces as needed

Site Operations 

• Support managing department Onboarding site page and the housekeeping of onboarding documents
• Works with the DPO to manage the upkeep of site guidelines
• Support Ops Coordinator in ensuring the building’s policies are in order, report building maintenance requests as needed, ensure office is cleaned as needed. 
• Support Operations Coordinator in IT support for all internal and external events using the City Year office space (including board meetings, L&Ds, stakeholder meetings, team meetings, etc.) 

Uniform Distribution

• Support Operations Coordinator in uniform management. 

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.