Program Manager - Housing Retention and Community Engagement - 2100 Broadway - 10539

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

The Program Manager assists in the development, management, and supervision of the Residential Services housing services, program development and implementation, and intra-departmental collaboration in accordance with the applicable policies and procedures established by the Board of Directors, program funders, and management staff. This position oversees the day-to-day interdisciplinary support provided to households at three different CCH Properties.  Oversight includes ensuring staff are providing evidence-based bast practices that include integration of both CCH integrated health services along with access to mainstream community resources.  This positions works closely with Property Management and other departments at the buildings to create a team culture that optimizes available resources. Additionally, this position acts as part of the management team, collaborating to create a trauma informed, supportive, inclusive work environment for staff and service environment for program participants.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Works to create a supportive working environment that encourages trauma informed and culturally competent interactions that build collaboration and create a kind and respectful atmosphere.
• Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner.
• Maintains staffing schedules in collaboration with other departments to ensure maximum coverage
• Provides, at a minimum, bi-weekly individual and group staff supervision including providing coaching and problem-solving assistance to staff as needed.
• In collaboration with the Director/Associate Director of Residential Services recruits, interviews, hires, and trains new staff.  
• Trains and assists staff as needed regarding job duties, including but not limited to case management activities, HMIS and EHR data entry, therapeutic interventions, and appropriate documentation. 
• Ensure direct reports meet established productivity standards.   
• Provides appropriate correspondence to clients, case managers, clinical staff, community service providers, and other relevant people involved in program participant care and/or service delivery. 
• Assures compliance with funding requirements, including periodic reports to grantors and partners and ensuring all verification paperwork and data entry is completed as required by law and/or payor sources.
• Assists to ensure compliance with HUD guidelines, participates in completing reports, and improving inter departmental workflow as assigned.  This includes managing the census for programs under the purview of this position and coordinating with the Associate Director and partnering departments regarding census.
• Ensure direct reports complete all required trainings.
• Utilizes a systems approach to identify strengths and needs of the program and collaborates to create and implement improvements in an on-going manner.
• Appropriately responds to crises as they arise and in a trauma informed manner.
• Drives company vehicles as required, including transporting residents if needed.
• Attends required meetings and regular supervision with Associate Director of Residential Services.
• Completes all required forms and reports in a complete and timely manner.
• Understands and follows the related policies and procedures of CCH.
• Assists in the development and oversight of program budgets, grant applications, and completion of all required reports to funders as assigned.
• Works closely with other program managers to develop an integrated, evidence based system of care.
• Assists in the implementation of quality improvement activities including providing oversight, implementation, documentation, and follow-up.
• Participates in development and implementation of department training. 
• Complete other special duties and tasks as assigned by management.

• Bachelor’s Degree in human services, social work, or related field with Master’s degree in human services field preferred.
• 2+ years of experience in a similar setting (residential, mental health, transitional housing, etc.) required.
• Management/supervisory experience preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.