Case Manager - DOES- 10529

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

 This employee works as a member of the PATH and Community Resources team to assist clients experiencing or at risk for experiencing homelessness in working towards client identified goals such as attaining needs such as housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, and other needs related to transitioning from homelessness. This position works collaboratively with the behavioral health clinicians on the PATH team to offer an integrated supportive approach when working with clients. This position develops working relationships within and outside of the organization to improve client access to needed services. Maintains documentation of all services provided.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Works as a member of the PATH and community Resources team to provide face-to-face services to individuals experiencing homelessness (or at risk of experiencing homelessness) which at times, may require meetings outside of the office. Assists clients in recognizing and defining their own goals, inform them of available services and help them access goods, services, financial benefits, ID’s, housing, and other needs.
• Works collaboratively with homeless service providers in the community and CCH programs to provide optimum coordination, communication and continuity of services.
• Provides supportive services to clients from a trauma-informed, culturally humble lens.
• Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of people experiencing homelessness.
• Builds relationships with clients with the goal of housing, benefits and other resources needed to end clients’ homelessness.
• May transport homeless individuals using a CCH vehicle or an approved personal vehicle.
• Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high quality service.
• Meets with clients through a integrated intake process and sets individual appointments with clients ongoing as needed.
• Completes all necessary documentation and electronic data entry requirements in both HMIS and EHR in a timely manner and in compliance with all relevant HIPAA regulations.
• Assesses client needs, develops short and long-term service and treatment plans.
• Coordinates on-going clinical and case management services to individuals.
• Valid Drivers License.
• Performs other duties as assigned.

• Bachelor’s degree OR relevant work/lived experience human services, social work, psychology, counselling, international relations, or related field preferred. " 
• Previous experience with homeless population or experience in a related direct human service field working with underserved populations preferred. 
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• Knowledge, Skills and Abilities 
• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Experience, competence, and sensitivity in working with chronically homeless individuals, especially those who have difficulty engaging in treatment, suffer from mental illness or substance addiction, or are otherwise impaired or disconnected. Awareness of and aptitude for practicing the precepts of Trauma Informed Care.
• Effective oral, written and interpersonal communication skills.
• Skill in operating office equipment such as computers, software (e.g., Microsoft Word, Excel, Office 365, e-mail) and telephones.
• Ability to prioritize multiple job responsibilities, work independently, and exercise good professional judgment in an environment that often includes interpersonal conflict and chaos.
• Ability to advocate and negotiate in an assertive but tactful manner with colleagues and clients while maintaining appropriate boundaries.
• Ability to make sound decisions, using available information while maintaining appropriate confidentiality.
• Ability to maintain a flexible work schedule.
• Ability to manage tasks and activities in an environment that sometimes includes interpersonal conflict.
• Ability to pass automobile insurance carrier’s motor vehicle record investigation. Valid license is required.
• Ability to adhere to the agency’s non-discrimination policies.
• Ability to embrace the mission and philosophy of service and client-centered, trauma-informed services.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.