Senior Systems Administrator / Field Engineer San Diego Area

Job Title:  IT Senior System Administrator / Field Engineer San Diego Area

Qualifications and requirements:

• Must be a US citizen

• Valid driver's license

• Reliable transportation and a modern smartphone (recent iPhone or Android-based device)

• Ability to follow directions and solve problems under pressure while maintaining a professional demeanor

• Have excellent communication and interpersonal skills

• Be detail-oriented

• Be able to self-manage and organize

• Use time efficiently

• Ability to follow procedures and take direction

• Must pass a 90-day probation period and receive a good performance review

Candidate Location:  This position is primarily remote, but depending on demand, it could entail up to 50% onsite work in and around San Diego, CA.  Please do not apply if you are not in the San Diego area.  

Job Description:  This is a full-time position for a remote support technician that can provide high-level help desk IT support for clients based all around the U.S.  This is not a position suited best for entry-level technicians.  This position requires great written and phone communication.  Our technicians take incoming calls and work from a ticket queue and need to be able to function autonomously in providing excellent customer service to our clients.  There is an onsite component of this position.  If needed the candidate will be dispatched to assist in deployments and trouble shooting of server and networking equipment.  Strong networking fundamentals is a must. 

Job functions and responsibilities:

• Provide helpdesk support remotely and via phone, e-mail, and remote-control tools to clients.

• Answer help-request tickets through an online system.

• Troubleshooting of network devices, systems, and software.

• Compile and maintain client support documentation.

• Provide excellent customer service via phone and written mediums.

• Ability to take direction remotely and complete tasks.  

• Interfacing with clients in person as needed, this could be up to 50% of your week.

Position compensation and benefits:

• Salary: $60,000 - $80,000 per year based on experience and ability to learn 

• Benefits include:

• Medical, dental, and vision coverage

• 401k

• Unlimited PTO

• 72hrs of sick time.

• One hour lunch

• Company-issued computer and headset

• Reimbursement for successful passing of industry certifications (Cisco, Microsoft, and similar)

• Stipend for cell phone and internet usage

Qualifications and requirements:

• Must be a US citizen

• Clean driving/criminal record

• Reliable transportation and modern smartphone (iPhone or Android-based device)

• Ability to follow directions and solve problems under pressure while maintaining a professional demeanor

• Have excellent oral and written communication skills

• Be detail-oriented

• Be able to self-manage and organize

• Use time efficiently

• Ability to follow procedures and take direction

• Must pass 90-day probation period and receive a good performance review

IT EXPERIENCE REQUIRED: 

Experience installing, configuring, managing: 

• All aspects of Microsoft 365 configuration and management, including Azure AD, Intune, Exchange Online, and Sharepoint.

• User management in MS Active Directory / Azure Active Directory (creating, disabling, removing, resetting, configuring user accounts), managing user groups/OUs/permissions

• User and permission administration and management in a domain (AD, GPO, groups OUs, password, logon items, etc)

• Knowledge and experience working with MS Exchange (On-premise and Exchange Online); Administering users, creating mailboxes, managing mailboxes, and e-mail addresses), Google Apps for Business (assigning users, enabling features, resetting a password, etc, Microsoft  365 (assigning users, enabling features, resetting a password, assigning licenses, etc), Dropbox, Box.net, Adobe products, and other software or cloud systems

• Knowledge of Single Sign-On and Multi-Factor Authentication solutions such as Okta, Duo, Microsoft Authenticator, Authy, Google Authenticator, etc 

• Hardware and software troubleshooting for desktops, laptops, mobile devices, wireless access points, switches, printers

• Must have very firm networking skills to include:  TCP/IP, DNS, DHCP, NAT, SSH, HTTP/HTTPS, IPSEC, L2TP, Firewall ACLs

• Apple iOS, Android-based mobile device configuration, app installation, and device management

• Antivirus software configuration, usage, installation such as Bitdefender 

• Virus and malware removal using common AV and anti-malware software packages

Additionally desired but not required:

• Hardware Administration: servers, switches, firewalls, wireless access points, and storage from major manufacturers.

• OS Administration: Windows, Linux, VMware 

• Microsoft Core Services: Active Directory, Exchange, MS SQL installation, configuration, and troubleshooting experience

• Command-line use in Linux/Unix/PowerShell/Windows Command Shell

• HIPPA, SOX, FINRS, SEC, FDA compliance knowledge

• Experience leading projects

• Experience and familiarity with Virtualization Platforms: VMware vSphere vSphere, Microsoft Hyper-V, Xen

• Enterprise Backup Experience

About Connetic:

Connetic is a national managed service provider based in San Diego California. We provide network support and management services to small and medium-sized businesses. The company is actively growing and is providing great life and work balance with "work from home" positions and desirable benefits. We have a great atmosphere in the company and management is always interested in feedback from coworkers on ways to improve the company. Most of our employees are long-term hires as we try to invest in our staff and retain the talent.