Operations Manager (Sur La Table)

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food

Position Overview

The Operations Manager is responsible for leading and coordinating daily multi-functional operations across multiple shifts within the Distribution Center (DC). This role ensures optimal execution of inbound and outbound workflows, continuous process improvement, and alignment of daily operations with broader strategic goals. The Operations Manager serves as a key leadership role, fostering a culture of accountability, safety, service, and results.

Key Responsibilities

Operational Leadership

·        Coordinate and monitor multiple shifts and departments to plan and execute daily/weekly work plans to support DC Operations.

·        Ensure execution of standard operating procedures (SOPs), productivity goals, and quality benchmarks across departments and shifts.

·        Develop and implement short- and medium-term operational plans aligned with company goals.

Team Development & Performance Management

·        Directly manage a workforce of supervisors and indirectly manage leads, and up to 400 hourly associates.

·        Conduct regular performance reviews, mentor leadership talent, and build bench strength within the DC organization.

·        Partner with Human Resources to maintain optimal staffing levels and support recruiting and retention efforts.

Process Improvement & Efficiency

·        Identify process gaps and lead initiatives to improve warehouse efficiency, reduce costs, and enhance service performance.

·        Recommend and implement process improvements.

Operations & Compliance

·       Promote and enforce a culture of safety and compliance with OSHA and internal safety policies.

·       Ensure accurate inventory management and protection of company assets.

·       Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data and personal information.

·       Adhere to applicable wage and hour laws.  Accurately records time worked according to SLT Policy.

·       Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

·       Ability to communicate verbally and work cooperatively with employees, customers, and vendors.

·       Ability to adapt to change and work in a fast-paced warehouse environment

·       Ability to stand and/or walk for extended periods of time

·       Ability to regularly lift and/or move merchandise weighing up to 35 lbs; occasionally up to 50 lbs

·       Ability to grab, reach, push, pull, bend, stoop, kneel, twist, and crouch in order to retrieve and/or replenish merchandise

·       Ability to ascend and descend stairs in order to retrieve and/or move merchandise

·       Must be willing to work across all shifts, including weekends and holidays as business needs require. During Peak Season, coverage across 2nd and 3rd shift will be required.

·       Must be able to work in a physical warehouse environment that may include noise, temperature fluctuations, and mobile equipment.

Qualifications & Experience

·       Minimum of 5-7 years of progressive supervisory management experience in a warehouse or distribution center setting.

·       Proficient in warehouse management systems (WMS), MS Office Suite (Word, Excel, PowerPoint, Outlook).

·       Demonstrated ability to lead large teams in high-volume, multi-shift, deadline-driven environments.

·       Strong analytical, organizational, and problem-solving skills.

·       Excellent written and verbal communication skills.

·       Proven ability to influence change and drive measurable results.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.