B2B Account Support Specialist (Indirect)

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

 Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

We are seeking a proactive and client-focused Account Manager to join our team.  In this role, you will be the key liaison between our company and business clients, providing high-level service, support, and solutions to ensure customer satisfaction and long-term relationships. The ideal candidate will have strong communication skills, a client-first mindset, and experience working with corporate or small-business customers.

• Primarily, the Account Manager guides the customer order experience from start to close:
• Assist the customer with order entry, including offering complimentary product suggestions or accessories.
• Ensure timely delivery by interfacing with the supply chain and/or distribution teams as needed.
• Resolve client issues by identifying the root cause and coordinating with internal departments (e.g., sales, logistics, billing, technical support)
• Maintain accurate customer records, documentation, and order tracking in CRM or ERP systems
• Monitor and escalate unresolved issues to appropriate departments or leadership as needed
• Contribute to continuous improvement by sharing client feedback and process insights

• Ability to solve problems independently, relying on existing procedures/policies as your guide.
• Prompt, efficient and professional communication skills.
• Demonstrated attention to detail, ability to prioritize tasks and manage time effectively
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with Salesforce is a plus.
• Account Management or B2B Customer Service experience preferred.
• Travel not mandatory, but opportunities 1-2 times a year offered.
• The position is fully remote, however if the candidate prefers to be in office, we have locations in the following cities (relocation not offered):
• o  King of Prussia, PA
• o   Dallas, TX
• o   Columbus, OH

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer:

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.

Quench is an Equal Opportunity Employer.