Inside Account Manager

Description

Step into a career where relationships and strategic growth go hand in hand. As an Inside Account Manager at our Williston, ND location, you’ll join a values-driven team in a newly renovated office designed to help you thrive. We’ve been an authorized sales and service center for Swagelok Company since 1966, trusted to deliver high-quality components, custom assemblies, and unmatched technical expertise to industries that keep our communities running strong.

In this Monday through Friday role (7:30am – 4:00pm), you’ll build and nurture lasting partnerships with an assigned customer base. Your focus will be to drive success for both our company and theirs through proactive relationship management, responsive quote and order processing, and dependable support for walk-in customers. Whether fielding questions, managing orders, or providing expert solutions, your mechanical aptitude, attention to detail, and genuine care for customer success will shine through.

Our culture is built on teamwork, transparency, and a commitment to growth—for our people, our customers, and our communities. We make strategic, intentional decisions and invest in on-the-job training to help you grow your career. We believe in giving back too—take advantage of paid volunteer time off to support causes that matter to you.

Here, you’ll be surrounded by a supportive team that trusts each other to deliver excellence every day. We recognize and reward hard work with a comprehensive benefits package, including medical, dental, vision, life insurance, short- and long-term disability, a 401k plan with company match, generous PTO, sick time, 10 paid holidays, an incentive reward plan, and employer HSA contributions.

If you’re ready to bring your relationship-building skills, mechanical know-how, and detail-oriented mindset to a growing company that truly values its people, we want to meet you.

Ready to get started? Click to complete our quick 3-minute application—we’ll follow up with you soon!

Requirements

Position Summary:

The Inside Account Manager is a key member of the customer-facing team, responsible for supporting a wide range of service and account management functions along with specially assigned accounts. This role includes processing orders, quotes and returns, providing knowledgeable support on products, and assisting customers at the walk-in counter. In addition, it involves building and maintaining strong customer relationships through timely communication, accurate handling of requests, and a focus on customer satisfaction. 

Essential Duties & Key Responsibilities:

• Develop and manage strong business relationships with assigned accounts by providing exemplary service and support. 

• Continually grow understanding of customer processes, applications, and needs through relationship management and customer site visits. 

• Accurately and promptly process customer transactions including quotes, orders, returns, and invoicing via in-person, phone, and email communications along with walk in customers.

• Provide pricing, availability, and lead time information for standard, regional, and custom products.

• Offer alternative product solutions based on availability, lead time, and application requirements.

• Receive, inspect and stock incoming products as need.

• Build and maintain strong relationships with customers to ensure satisfaction and long-term retention.

• Educate customers on product features, benefits, and appropriate applications; provide basic technical support when needed.

• Collaborate and communicate critical information effectively with internal teams, including sales, warehouse, and support staff.

• Represent and promote the company’s Core Values in all customer and team interactions.

• Participate in required training programs to enhance product knowledge and customer service skills.

Experience:

• High School diploma or equivalent required

• Minimum one year in a customer facing role

• Preferred B2B support over the phone

• Knowledge in fluid systems a plus

Skills:

• Proficient in Microsoft Office Suite; Excel and Outlook specifically

• Excellent communication skills through multiple media

• Strong attention to detail and time management

• Desire to learn and grow capabilities

• Ability to work independently but still team focused

• Problem solving