Business Development Representative - Knoxville- Hybrid

Description

CUMBERLAND HEIGHTS

We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

· Medical, Dental and Vision effective 1st day of month following 28 days of employment

· Employer Contribution for Health Saving Account or Health Reimbursement Account

· 401K with Company match and eligibility after 90 days of employment

· Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year 

The Business Development Representative supports Cumberland Heights’ mission of transforming lives, giving hope and healing to those affected by alcohol or drug addiction.

POSITION SUMMARY

The Business Development Representative is responsible for driving company growth through strategic planning, relationship-building, and opportunity identification. This role focuses on identifying new markets, fostering partnerships, and creating innovative strategies to expand Cumberland Heights’ presence both locally and nationally. Key responsibilities include market research, opportunity generation, and nurturing long-term relationships with accounts and stakeholders.

PRIMARY DUTIES AND RESPONSIBILITIES includes some or all of the following:

1. Aggressively markets the appropriate professionals in their assigned area to develop positive and reciprocal relationships with them.
2. Conducts individual and group tours and luncheons and schedules presentations as needed.
3. Represents Cumberland Heights at outside conferences, supporting general and program targeted marketing as assigned.
4. Provides extensive community outreach in the form of on-site and off-site trainings, attends local and national conferences as needed, provides professional CEU workshops, speaking engagements, participation in civic organizations, on-site 12-step meetings and support groups, monitored Aftercare, Recovery Enhancement workshops…etc.
5. Conducts weekly phone contacts and face to face marketing contacts, maintaining records and following up at appropriate time intervals. 
6. Collects pre-screening information to facilitate the admission process and placement into appropriate levels of care or will make appropriate referrals to other organizations and programs as needed.
7. Coordinates with Admissions to provide mobile assessments within their assigned region.
8. Coordinates and attends quality improvement activities including meeting attendance, reports, referral relations and interdepartmental liaison.
9. Constructs monthly operating and marketing reports for assigned area.
10. Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care.
11. Recommends ways to improve the quality and delivery of services.
12. Ensures proper handling and distribution of company funds.
13. Maintains confidentiality of company and patient information.
14. Reacts productively to change.
15. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

Requirements

JOB SKILLS & REQUIREMENTS:

• High school diploma or GED required; Bachelor’s degree in marketing or related area preferred.
• Minimum of two (2) years marketing experience with behavioral healthcare experience preferred.
• Strong computer skills including Microsoft (Outlook, Work and Excel) and SATIS
• Ability to deescalate a person in crisis in a calm and supportive manner.
• Knowledge of state-of-the-art drug/alcohol treatment options including familiarity with addiction and Twelve Step treatment philosophy.
• Knowledge of and ability to apply information regarding cultural/age/population specific characteristics to patient care in assigned area.
• Excellent ability to problem-solve, analyze, and interpret information.
• Excellent organizational skills for managing and prioritizing multiple tasks and assignments,
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with all levels of personnel, motivate and lead a team in a collaborative and courteous manner while providing guidance, instruction, and training.
• If recovering, two years of verifiable abstinence is required with five years preferred; active participation in the appropriate Twelve Step program preferred.

WORK ENVIRONMENT:

• Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. 
• Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
• May perform CPR/First Aid as needed (being certified or eligible is required)
• Position is subject to flexibility with hours, including long hours at times, evenings, weekends, and occasional travel.
• Ability to lift and/or push pull up to 50 lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach, and use fine/gross motor skills.