Customer Success Specialist

Overview

At Dreamstyle Remodeling, we represent the finest brand names in home improvement. The combination of quality products, skilled professionals, and exceptional service makes Dreamstyle Remodeling the premier home contractor in the Western U.S. and the largest full-service remodeling company in the nation.

We are seeking a motivated, empathetic Customer Success Specialist to engage customers post-sale, clarify contract details, and retain business through meaningful conversations, strategic offers, and exceptional service. This role focuses on turning "at-risk" customers into loyal patrons by addressing concerns, solving problems, and highlighting the value of Renovo brands.

*Candidates must reside in Nevada*

Responsibilities

• Proactively manage inbound cancellation requests via phone, email, and chat.
• Conduct in-depth conversations to identify the root case of dissatisfaction or cancellation intent.
• Offer tailored solution (discounts, feature education, account adjustments, etc.) to save the customer relationship.
• Track, report, and analyze save attempts, success rates, and reasons for cancellation.
• Collaborate with Installation and Sales teams to share customer feedback and trends.
• Build and refine cancel save scripts, objection handling playbooks, and best practices.
• Identify opportunities to create new save offers, loyalty incentives, or service improvements.
• Act as a brand ambassador, always representing Renovo with professionalism, positivity, and customer-first thinking.

Qualifications

• 2+ years of sales experience
• Optional – background in customer loyal programs or win-back campaigns
• Exceptional communication, negotiation, and active listening skills.
• Ability to stay calm under pressure and manage sensitive customer conversations with empathy.
• Comfortable working in a fast-paced, performance-driven environment.
• Experience with CRM tools and Microsoft Suite (Advanced Proficiency Preferred)
• Ability to fulfill duties effectively in remote work environment

What We Offer

• Base starting at $70,000-$80,000/Annually

• Performance-based bonuses averaging $15,000 to $25,000/Annually

• Paid training program
• Medical, dental, vision insurance
• Paid vacations & PTO
• 401(k) plan

Schedule

• Full Time
• 8:00am-5:00pm

Location

• This is a fully remote position, but candidates must reside in the state of Nevada to be eligible to apply.

Posted Min Pay Rate

Posted Max Pay Rate