Telephonic Medical Assistant
Skills
- Exceptional phone communication skills
- Strong customer service and empathy
- Accurate note-taking and documentation
- Multitasking and organizational skills
- Ability to work efficiently in a fast-paced environment
- Proficiency with computers and Microsoft Office programs
- Basic knowledge of healthcare terms and care principles
Responsibilities
- Complete individualized patient care plans and perform care management using electronic medical records
- Maintain frequent contact with patients to support care coordination and improve compliance
- Accurately document all client communications
- Communicate emergent needs between patients and clinicians
- Keep supervisor informed of issues related to care plans
- Collaborate across organizational areas to meet patient and family needs
- Use technology such as secure email, telephone systems, and electronic medical records effectively
- Follow documentation protocols and escalate client issues appropriately
- Provide excellent customer service and support team members productively
- Operate office equipment like computers, telephones, and copy machines
Education
- High school diploma or equivalent preferred
Benefits
- Medical, Dental, and Vision insurance
- Life Insurance, Short and Long Term Disability
- Flexible Spending Accounts for Medical and Dependent Care
- Accident, Critical Illness, and Hospital Indemnity coverage
- Paid Time Off and Paid Office Holidays
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv pay-on-demand service
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