Fidelity Manager

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role 
The Fidelity Manager is responsible for the overall evaluation of Equip’s clinical training programs to ensure fidelity to patient care protocols. The Fidelity Manager will report to the Director of Clinical Quality and will oversee a small team of fidelity raters and will collaborate with the Data & Insights team on the development of automated fidelity measurement tools to monitor fidelity to treatment. The Fidelity Manager will collaborate with Clinical Training, Program Development, and Care Delivery teams on implementing improvements based on fidelity data. The Fidelity Manager will have experience in clinical training and research with an emphasis on training or program evaluation.

Responsibilities

• Manage a team of fidelity raters.

• Develop, iterate, and monitor reports on fidelity to treatment throughout the full provider training lifecycle (onboarding, continuing education, product & process changes).

• Ensure fidelity instruments are high quality and represent core intervention components as defined by the Program Development team.

• Collaborate with the Data & Insights team on the development of automated (AI) fidelity rating processes.

• Collaborate with Program Development and Clinical Training teams on further refinement and improvements of fidelity evaluation processes.

• Generate reports to provide feedback and recommendations to the Clinical Training team, Care Delivery teams, and to Senior Leadership for improvements to fidelity and training at Equip and partner with stakeholders on implementing and testing changes made.

• Perform other duties as assigned.

Qualifications

• PhD/PsyD in psychology or a related field.

• 4+ years of experience evaluating implementation of eating disorder interventions either in industry or as part of an academic setting (e.g., Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, etc.).

• Strong problem solving, quantitative and analytical abilities (demonstrated experience with independently manipulating data in a business intelligence tool such as Mode, Looker, Power BI, etc. or an equivalent statistical tool).

• Demonstrated ability to think flexibly to drive innovation to ensure the delivery of high quality clinical care at scale.

• Proven ability to build effective relationships across an organization, including the ability to promote ideas persuasively and effectively.

• Demonstrated ability to multi-task and prioritize in a dynamic environment.

Benefits

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500. 

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

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