Director of Technical Operations

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• (Required) You have 7+ years of experience in cloud operations, with a proven track record of leading complex infrastructure projects.
• (Required) You have 4+ years of experience leading a technical operations team within a SaaS environment
• (Required) Strong background in AWS and experience with cloud-native architectures
• (Required) Strong background in DevOps practices, automation tools, and CI/CD pipelines.
• (Required) Expertise in IT infrastructure management, including network administration and end-user support.
• (Required) Demonstrated experience in cybersecurity, including threat detection, incident response, and compliance.
• (Required) Appetite to coach, grow and build strong teams through performance management, career development and training.
• As a leader, you embrace our core values through being action oriented, kindly candid and humbly confident all while focusing on a positive customer experience.
• You are a strong technical leader  with an aptitude for leading and building the best teams. 
• You have strong analytical skills and are a creative thinker, willing and able to come up with solutions to diverse and complex problems.
• You are an incredible collaborator across teams.
• You possess stellar communication skills, both written and verbal.
• You are adept at quickly grasping and implementing new technologies.
• You have a growth mindset, coupled with a positive and proactive attitude, ready to lead in a dynamic, entrepreneurial environment.
• As an added bonus, you are excited about the Education/Non-Profit Sector and/or have experience with Advancement or Fundraising.

What you’ll do:

In your role, you will have overall responsibility for the infrastructure and security of EverTrue products and the internal technical operations of EverTrue systems. You will collaborate closely with EverTrue’s Product and Engineering teams to ensure seamless delivery of our products while maintaining the highest standards of security, scalability, performance, and reliability.

How you’ll contribute to the team:

SaaS Cloud Operations:

• Lead the strategy and execution of SaaS cloud operations, ensuring scalability, availability, performance, and cost efficiency of our cloud-based services.
• Oversee the management of cloud resources, including infrastructure provisioning, monitoring, and optimization.
• Establish and manage service level agreements (SLAs), uptime targets, and monitoring protocols to meet or exceed customer expectations.
• Implement robust disaster recovery and business continuity plans to safeguard against potential disruptions.

DevOps:

• Oversee DevOps in partnership with the Development team with responsibility for continuous integration, continuous deployment (CI/CD), infrastructure as code (IaC), and automated testing.
• Drive automation initiatives to enhance efficiency, reliability, and speed of software delivery.
• Drive the adoption of best practices for development workflows, deployment pipelines, and containerization strategies.

Security Operations:

• Develop and execute a comprehensive security strategy to safeguard company assets, data, and customer information, including threat detection, incident response, and vulnerability management.
• Establish and enforce security policies, standards, and procedures.
• Work diligently to stay abreast of emerging threats and compliance requirements.

Internal IT:

• Manage the internal IT function, providing technical support, maintaining network infrastructure, and ensuring end-user productivity.
• Implement and enforce security policies, data protection measures, and access controls to safeguard sensitive information.

Team Leadership and Development

• Recruit, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear objectives and provide regular feedback to team members to drive professional growth and performance.

Why you’ll love to join our team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• A base salary range of $170K - $180K.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 4% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.