Bilingual Customer Service Representative
Skills
- Bilingual proficiency in Spanish and English.
- Basic knowledge of Microsoft Office Suite including Outlook, Word, and Excel.
- Strong communication and interpersonal skills.
- Ability to troubleshoot technical VOIP-related issues.
- Reliable transportation for commute to the workplace.
Responsibilities
- Provide technical support and customer service for VOIP phone service clients.
- Troubleshoot and resolve technical issues related to VOIP technology.
- Manage inbound and outbound call center support via telephone and chat.
- Serve as first point of escalation for customer calls and issues.
- Collaborate with other departments to resolve service, billing, and technical issues.
- Negotiate pricing and terms for customer sign-ups and retention.
- Maintain accurate and detailed customer account and interaction records.
- Aggressively provide the highest level of customer support and ensure satisfaction.
- Assist with special projects and perform other duties as requested.
Education
- High School Diploma or GED required or equivalent experience.
- Minimum of two years of customer service experience.
- Minimum of two years of telecommunications experience.
Benefits
- Medical and Dental insurance plans.
- Vision insurance plan.
- Paid time off (PTO).
- 401(K) retirement plan with company match.
- Supportive and collegial professional environment.
- Employment with a growing and well-funded company.
Average salary estimate
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