Customer Service Representative - Premium Audit

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

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Great American's Strategic Comp division is currently seeking a Customer Service Representative to support our growing Premium Audit Team. This is a fully remote work from home role.

Essential Job Functions and Responsibilities

• Researches and resolves simple concerns and inquiries in real time for customers and policyholders.

• Learns the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff.

• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services.

• Documents and updates customer records based on interactions.

• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.

• Performs other duties as assigned.

Scope of Job/Qualifications

• Learns to make methodical yet swift decisions to meet customer needs.

• Develops knowledge of insurance products, documents, and industry practices.

• Working customer service and interpersonal skills.

• Develops communication skills that convey a clear understanding of the unique needs of various customers.

Job Requirements

Education:

• High School Diploma is required.

• Bachelor’s Degree is preferred.

Experience:

• Customer service assistant or related internship experience with an insurance carrier or agency is required.

• Workers' Compensation or Property & Casualty lines experience is preferred.

Physical Requirements:

• Sedentary - Requires prolonged sitting, continuous use of computer.

• Occasional Travel - Requires occasional travel (1 to 4 times per year) to departmental meetings and training sessions. May include overnight travel.

Business Unit:

Salary Range:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.