B2B - Customer Experience Manager
Skills
- Experience with customer support tools such as Zendesk.
- Strong analytical skills to extract insights from feedback and data.
- Excellent project management and cross-functional collaboration.
- Proficient communication skills, both written and verbal.
- Familiarity with Google Workspace, survey platforms, and basic automation tools.
- Tech-savvy with a mindset for operational scaling through systems.
- Empathy and a customer-first approach.
Responsibilities
- Manage and improve the full B2B customer support journey using tools like Zendesk.
- Oversee issue resolution and coordinate cross-functional service responses.
- Lead customer satisfaction efforts including CSAT tracking and KPI management.
- Collaborate on onboarding and menu planning for Smart Fridge clients.
- Track customer feedback, analyze insights, and recommend improvements.
- Coordinate field launch events and tastings to drive client engagement.
- Identify upsell opportunities and partner with sales and account teams.
Benefits
- Health insurance coverage.
- 401k plan.
- Paid time off including unlimited PTO and paid sick days.
- 4-week paid sabbatical after 5 years.
- Fully paid family leave and compassionate leave.
- Generous monthly CookUnity meal credits.
- Wellness perks including nutritional coaching and fitness subsidies.
- Personalized Spanish coaching.
Average salary estimate
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