Manager, Asset Protection & Safety Supply Chain

Description

Level: Manager

Exemption Status: Exempt

Primary Work Location: Store Locations

Position Type: Full time

On-Site Requirement: In Person

Travel Requirements: Travels to different sites as needed

Job Shift: Varies

JOB SUMMARY

Ensures the security and safety of all assets within the supply chain, including inventory, facilities, fleet, Team Members, and customers for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities. Strong understanding of supply chain operations, risk management, and Asset Protection strategies. Focus will be on the effective safety protocols to safeguard assets, mitigate risks, and maintain a secure working environment while reducing exposure to theft-related loss.

RESPONSIBILITIES

• Collaborates with other departments, monitors security incidents, trends, and patterns to identify potential threats, and develops strategies for mitigating risks.
• Collaborates with cross-functional teams to establish and enforce theft prevention measures, accesses control systems, and safety protocols.
• Establishes and facilitates community and outside warehouse relationships that facilitate impactful risk reduction to the Company divisions and brand, while maintaining safe physical sites.
• Provides training and education to Team Members on Asset Protection, Security, and Safety protocols.
• Stays up-to-date with emerging trends and technologies, recommends upgrades and improvements as necessary.
• Conducts compliance and audits, quality assurance, and risk assessments.
• Manages, conducts, and resolves internal investigations for theft and safety concerns, keeps accurate records using approved software.
• Reviews CCTV and conducts surveillance as needed.
• Analyzes information and evidence to identify theft and safety needs, including near misses.
• Develops and implements emergency response plans, evacuation plans, communication protocols, and incident management through partnerships.
• Conducts post-incident analysis and identifies areas for theft and safety improvements.
• Develops and supports investigations to all Asset Protection, Safety, and Fleet services as needed.
• Develops and maintains dashboards to support the assessment of areas of responsibility.
• Monitors the performance of security and related technology systems, including alarms, surveillance cameras, access control, and related technology, takes corrective actions as needed.
• Conducts risk assessments, partners with others as needed to identify potential security vulnerabilities, and develops plans to mitigate risks.
• Ability to work within multiple Asset Protection, Safety, and Fleet software platforms. Keeps up- to-date on existing software, and future software.
• Stays up-to-date with relevant laws, regulations, and industry standards related to Asset Protection, Safety, Fleet, and investigations.
• Identifies, develops, and maintains appropriate policies and procedures.
• Collaborates with legal counsel and external agencies when necessary to address theft, safety, compliance matters and legal proceedings.
• Provides guidance and training to Team Members on Asset Protection, Safety, incident reporting, and investigations.
• Manages relationships with vendors, Company departments, law enforcement and other stakeholders that focus on mitigating risk and shrink.
• Collaborates with other departments to ensure that theft and safety measures are integrated into the business strategy.
• Assists in ensuring Company compliance with relevant laws, regulations, and internal policies related to Asset Protection, Safety, and Fleet.
• Supports internal and external audits by providing data, documentation, and assistance in evaluating security data and controls.
• Identifies areas of non-compliance or potential vulnerabilities and recommend actions.
• Identifies needs, develops, and delivers trainings as needed.
• Reviews communications in a timely manner, checks for issues and addresses them appropriately.
• Maintains investigation skills for theft and fraud to maximize technology integration and usage.
• Maintains all related investigation training and certification.
• Must have a valid state-issued driver’s license. Ability to safely operate reliable personal vehicles, and company vehicles, including the process of renting and operating rental vehicles. Travels by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travels to conferences and training locations are required.
• Conducts Asset Protection training to improve quality and performance.
• Attends all meetings as required to promote, and maintains systems and department services.
• Maintains regular and consistent in-person attendance.
• Performs other related duties as assigned.

QUALIFICATIONS:

• Associate or Bachelor's Degree in a related field preferred.
• At least five (5) years' experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Ability to speak and read English proficiently.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss
• Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Familiarity with regulatory requirements related to the position, such as PCI-DCC and HIPPA.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Valid driver’s license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.

PHYSICAL DEMANDS:

Occasionally standing, walking, climbing, crawling, squatting, kneeling, bending, and or twisting. Frequently Sitting, handling/fingering, reaching outward and or above shoulder. Occasionally lifting, carrying, pushing, and or pulling +10lbs. 

Other Physical Requirements:

• Vision (Near, Distance)
• Sense of Sound (Ability to hear conversations)
• Ability to drive

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.