Quality Operations Manager

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Work Location: Atlanta, GA

Description

• The Quality Operations Manager is responsible for driving operational excellence within the Office of Quality by managing day-to-day processes, overseeing key projects, and supporting financial and administrative functions
• This role ensures that quality initiatives are effectively resourced, executed, and monitored through strong analytical, organizational, and communication skills
• The manager collaborates with cross-functional teams to enhance efficiency, support change management, and improve service delivery, ultimately contributing to the achievement of strategic quality goals
• Operational Oversight:
  • Manages daily operational processes and ensures smooth execution of quality initiatives by maintaining trackers, dashboards, and workflow documentation
• Financial Management:
  • Oversees budget preparation, expense tracking, forecasting, and financial reporting to support transparency and informed decision-making
• Project Coordination:
  • Leads and supports short- and long-term projects by managing timelines, deliverables, and resource allocation in collaboration with internal stakeholders
  • Change Management Support Drives change initiatives by supporting adoption of new processes and tools, and by helping teams align with evolving operational goals
• Training and Onboarding Support:
  • Coordinates onboarding for new employees and provides operational support for training and content development initiatives

MINIMUM REQUIRED QUALIFICATIONS: 

• Education - Bachelor's degree in Healthcare Administration, Public Health, Business Administration or related field
• Experience:
  • 5 years minimum experience
• Knowledge, skills, and abilities (required):
  • Proficiency in Excel, PowerPoint, data visualization tools (e.g., Tableau, Power BI)
  • Demonstrated experience with budgeting cost projections, and financial reporting

Preferred Qualifications:

Education - Master's Degree in Healthcare Administration, Public Health, Business Administration or related field

Experience -

• 10 years minimum experience with at least 5 years in a management position Certification 
• Certified Professional in Healthcare Quality (NAHQ), Project Management Professional (PMI)
• Knowledge, skills, and ability requirements (preferred): 
  • Experience in hospital-based quality operations
  • Quality or project management certifications 
  • Experience with project management systems 
  • Lean Six Sigma
  • Wrike, Basecamp, Asana

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Additional Details

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.  ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.