Senior UX Content Designer, Ads Privacy and Safety

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 6 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content strategy projects.
• Experience with UX-focused product writing and shaping content for multi-disciplinary projects.
• Experience working in trust and safety or related fields, such as privacy, security, healthcare, finance, policy or other regulated industries.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• 5 years of experience interacting with executive leadership.
• 5 years of writing, editorial, marketing, or UX writing experience in an agency setting.
• 3 years of experience working in a complex, cross-functional technology organization.
• Experience developing information architecture for complex documentation sets or product suites, including localization and accessibility best practices.
• Knowledge of online technology and related products, including web and mobile UI and tools.
• Familiarity with user experience research principles and practices and how to use data to provide informed user insights.

About the job:

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

We are seeking a UX writer with a deep passion for content strategy and humanizing complex, technical information so it's understandable, scalable and actionable across Google Ads.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities:

• Drive a goal around content strategy and develop UX guidelines that define tone, style, and word choice across AdSpam-related end-to-end user journeys that will be a guiding light for multiple teams, communication channels and disciplines.
• Partner with Program Managers, UX, Engineers and Legal to understand your product area’s themes and requirements, identify the implications for the user experience, and develop resulting content strategy.
• Conduct research and audits of the existing product landscape and communication tools, including policies, help center articles, product solutions, and sales materials. Identify new opportunities for communications and overall content strategy recommendations.
• Translate product requirements into easy to comprehend and concise user-facing text that is also conversational, empathetic, and scalable. Establish flexible, reusable content patterns for new experiences and drive cohesion across relevant Ads products.