Global Facilities Operations Center Coordinator - 3rd Shift

As a Global Facilities Operations Center Coordinator, you will be an active team member within the Global Facilities Operations Center (GFOC), driving critical information throughout our organization.  Our GFOC Coordinators work at the crossroads of the daily information flow into and out of the IDEXX World Campus, analyzing, mining, and connecting the dots between events and trends that affect business continuity.  Absorption and transformation of data and details into succinct, effective messaging to those who will benefit from it most, will be the ongoing goal for team members in this position.

To be successful in this role you will need to have a passion for gathering, analyzing, and manipulating data into actionable intelligence, then sharing that information using the best communications methods available.  An analytical mindset and the ability to convert spreadsheets and data into trends and solutions is a must; As is the ability to communicate both in writing and orally with proficiency and professionalism.  Excellent organizational skills, an affinity for multi-tasking, and time management will also be trademarks of the person best suited for this role.  All Facilities Operations Center team members are team-oriented with a can-do attitude.  We focus on being positive and providing solutions. Excellent customer service skills are imperative. You will be technologically inquisitive with an inherent push to master different software platforms.  Does that sound like you? Continue reading to learn more about what we are looking for in an outstanding GFOC Coordinator. 

What do You Need to Succeed?

In the role of a Global Facilities Operations Center Coordinator, you will:

• Monitor inputs from all IDEXX facilities: World Campus, domestic and international, and recognize potential business disruption concerns 

• Draft and disseminate critical information regarding advisory or emergent situations through the most effective communication method.

• Develop and maintain current Facility Operations databases and files, which will be shared with the organization for projects, process improvement, and planning purposes.

• Own and maintain the running log of relevant activities across the global IDEXX portfolio for our 24/7-coverage Facilities Operations Center.

• Write professional incident reports in a timely manner for ongoing response support and to become a matter of record for future use.

• Operate and serve as a subject matter expert for various software applications, including access control, surveillance, mass notification, and duty of care programs.

• Partner with IDEXX security, human resources, and leadership on sensitive personnel-related investigations and security concerns.  

• Conduct audits and tests of key IDEXX operational functions in partnership with the Facilities Team. 

• Provide the highest level of customer service as the front-line point of contact for internal and external IDEXX customers. 

• Notify the IDEXX facilities and maintenance teams of pertinent issues as they become known. Coordinate intermediate and final solutions as appropriate.

• Monitor phones, radios, surveillance cameras, door alarms, the emergency management system, building automation systems and weather-related software.  Makes general and emergency notifications and announcements accordingly.   

• Ensure compliance with IDEXX rules and immediately initiate corrective actions for any deviation from Federal, State, Local, and/or IDEXX Regulations. 

• Respond to operational issues at the direction of the Facilities Operations Center Manager. 

Schedule:

• This is a 3rd shift position - Wednesday - Saturday - 10pm - 8:30am

• This is a full-time (40 hour/week) position

• The schedule is set around the business needs of a 24/7 Operations Center. All schedules should expect one traditional weekend day (Saturday or Sunday) as part of the work week and holidays.

• IDEXX expects the GFOC Coordinator to be covered 24/7. Team members will be asked to cover additional shifts or portions of additional shifts as needed to maintain necessary coverage.

• This position is considered essential within the IDEXX organization, with all Coordinators on-site and based out of our World Campus in Westbrook, Maine.  

WHY IDEXX?

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

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