Facilities AV Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $108500 - $157300 / year

Location: Santana Row | San Jose, CA

Responsibilities

Team Leadership & Development

• Supervise, coach, and provide ongoing training to Live Events AV Technicians and any AV support staff.
• Set clear performance objectives, conduct regular performance reviews, and offer timely feedback and mentoring.
• Foster a collaborative and positive team culture focused on accountability, technical excellence, and customer satisfaction.
• Coordinate ongoing cross-training and professional development to ensure staff versatility and coverage.

Event Operations & Technical Oversight

• Liaison between Events and Facility Management teams to ensure room readiness including cleanliness, temperature and AV functionality
• Oversee all aspects of AV operations for live and hybrid events, including audio, video, lighting, content management, and streaming solutions with WebEx board functionality focus.
• Serve as an escalation point for complex AV troubleshooting before and during events, ensuring rapid issue resolution.
• Ensure consistent adherence to all AV standard operating procedures, event plans, and technical diagrams.
• Monitor event execution in real time, proactively addressing technical, logistical, and staffing challenges.
• Provide hands-on technical support for high-profile or complex events as required.

Resource Planning & Scheduling

• Develop staff schedules that ensure coverage for all events, balancing business needs, staff availability, and budget constraints.
• Manage time-off requests, shift swaps, and any unforeseen absences to maintain uninterrupted event support.

Stakeholder Management & Communication

• Act as the primary local AV contact for Cisco clients, facilities, IT, and event production teams.
• Collaborate with event planners and producers to fully understand event objectives and technical requirements.
• Communicate event status, risks, and post-event analyses to management and stakeholders.
• Gather feedback from clients and staff to continuously enhance delivery service.

Equipment, Inventory & Budget

• Oversee local AV inventory, ensure equipment is well maintained, updated, and in optimal working order.
• Track equipment usage, conduct routine inspections, and coordinate repairs or replacements.
• Support the site and Client initiatives on technology upgrades, equipment purchasing, and cost controls.
• Approve local AV supply and rental expenditures within budget guidelines.

Process Improvement & Compliance

• Identify and implement improvements to AV workflows, documentation, and support procedures.
• Ensure compliance with local health, safety, and security requirements as well as corporate AV standards.
• Track and report incidents, equipment failures, and operational metrics to senior management.
• Provide oversight/support to property, Project & Procurement Teams in the delivery of maintenance, projects and vendor activities supporting critical operations and/or functions.
• Partners with JLL Strategic Sourcing and Contracts Managers to ensure all vendor contracts are properly implemented and executed consistent with the identified scope of work and requirements of MSA.

Documentation & Training

• Maintain up-to-date documentation for local AV setups, troubleshooting guides, and event workflows.
• Lead or assist in the training of new hires and the ongoing upskilling of team members.
• Contribute to knowledge bases and share best practices with peer managers in other locations.

Qualifications Required

• 4 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems

Preferred 

• Bachelor's degree and 2+ years of related experience OR High School education with 3+ years of related experience
• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred) 
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.